Global Customer Service Coordinator

EUROAPI is a new player in Active Pharmaceutical Ingredients (API), carve out from Sanofi with the purpose of becoming a worldwide champion in API commercial and Contract Development and Manufacturing Organization (CDMO) activities with :

• Head office in Paris

• 6 European API production sites located in Brindisi (Italy), Frankfurt (Germany), Haverhill (UK), St Aubin les Elbeuf (France), Budapest (Hungary) and Vertolaye (France).

• ·Sales and CDMO teams present in 11 countries to cover our customers in 80 countries.

We are looking for a Global customer service coordinator.

Join EUROAPI’s Supply Chain where you will enable optimal efficiencies that never compromise on integrity and ethics. You will be responsible for building resilient supply chains to ensure a steady supply of quality products that contribute towards our global commitments of improving our environmental footprint, achieving procurement excellence, inventory management and capex optimisation.

Are you a seasoned Customer Service specialist with an industrial background looking for their next challenge? We are offering the opportunity to join the Supply Chain team as a Global Customer Service Coordinator on a permanent contract in our Paris head office.

Reporting to the Supply Chain Portfolio & Customer Service Manager, you will handle client orders for a given geographic zone, will serve as Key User for SAP and the order entry tool Esker as well as maintain the library of procedures and guidebooks.

Main responsibilities

• Handle third-party customer orders using adequate electronic tool (OCR, SAP-AIS, etc.) from the moment the order is received from the sales team (generic e-mail box) to the transfer of the order to the production site,

• Verify orders, paying close attention to certain elements (price, incoterm, conditions of payment…),

• Enter information relative to production site, whether volumes on order were forecasted or not, item code, DLRI,

• Work with the Master data team: Assure that client accounts are correct and up to date before processing the order,

• For orders destined to subcontracted manufacturing sites, process the « life of the order » information: send Acknowledgement of Order Reception (according to defined rule) and proforma invoice, as well as any information on incidences,

• With the Sales teams: Be aware of sales information to handle impact on the order handling and customer modifications,

• With the demand management team: Share and use information made available to evaluate the impact on the orders.

• For clients: Verify/send order confirmation and proforma invoice to sales team/customer (if database is up to date),

• Archive documents relative to the order,

• Process orders of reference substances,

• Assure interactions with internal and external clients in the GCS perimeter,

• Operationally manage the GCS generic mailbox in which orders are received, among others.

Our Requirements

• Bac+2 / Bac+3 in Sales administration or relevant field,

• First experience in similar job or related field in industrial environment,

• Knowledge of international commerce,

• Customer service orientation with strong interpersonal and communication skills,

• Autonomous and detail oriented, with analytical skills. Team spirit in supporting colleagues.

• Fluency in both English and French is mandatory,

• Good working knowledge of Microsoft Office (Word, Excel, Outlook), SAP SD, OCR tool.

• Essential, in-depth knowledge of SAP.

• Thrive in a dynamic, quick-paced work environment