Senior Customer Success Manager, Enterprise

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. 

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse is looking for a Senior Enterprise Customer Success Manager to join our team!

Greenhouse is the world’s fastest-growing enterprise talent acquisition suite and our Customer Success team is a primary driver of that growth. We are strategic partners to our customers and help them drive and adopt talent acquisition and recruiting best practices within their organizations.

You'll be the owner of ongoing consultative relationships and the face of Greenhouse throughout the entire customer journey - from pre-sales, to implementation and ongoing optimization.

Who will love this job

• A proud advocate – you will be the voice of our customers while remaining compassionate, responsive, inventive, and effective 
• A collaborator – you thrive on working with a team of cross-functional partners (Account Management, Support, Product, Professional Services, Engineering, etc) through renewals, key engagements, and customer achievements
• An educator – you're a coach to customers on structured hiring practices, workflows, and Greenhouse's product suite
• A trusted subject matter specialist – you will learn the ins and outs of our product and be creative and inventive in finding solutions to our customer’s toughest challenges
• An entrepreneur – you're excited to manage a book of business like your own company, continuously elevating processes, philosophies, and methodologies

What you’ll do

• Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions
• Illustrate business value by defining clear metrics and proof points for all customer engagements (implementation goals, business reviews, etc)
• Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering
• Act as a trusted advisor to clients and become an extension of the customer’s team. Successfully establish relationships wide and high throughout the organization
• Establish and grow relationships throughout the organization- from weekly syncs with day-to-day users to business reviews with C-suite executives
• Utilize data to provide product and strategy recommendations. Communicate critical customer concerns and use understanding of vertical or product trends to provide recommendations and influence talent strategy
• Develop a vision that motivates others to achieve their goals. Lead innovation within, and in addition to primary role through projects and initiatives
• Identify complex upsell opportunities and work with Sales and Expansions teams to assist in renewing and expanding Enterprise customer contracts. Conduct strategic account planning to prioritize opportunities and customer goals
• Orchestrate success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processes
• Use our learning and development budget to further educate yourself, learn a new skill, or upgrade an existing one
• Additional projects and responsibilities as business needs require

You should have

• Experience in Customer Success as a Customer Success Manager, Account Manager, or similar role
• Background managing complex, global Enterprise accounts
• Formal or informal project management expertise
• Experience collaborating with and orchestrating a large cross-functional account team
• Background in SaaS, a plus
• Background in HR or Talent Acquisition, a plus
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants must be currently authorized to work in the United States on a full-time basis.

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