Enterprise Support Engineer, Data Centers

We are seeking an Enterprise Support Engineer to assist in the support of our IT services at one of the most critical connection points with our internal customers, specifically within Meta's data centers. Our goal is to deliver solutions that enhance our technical and non-technical solutions.Enterprise Support Engineer, Data Centers Responsibilities

• Responsible for solving issues, driving enhancements, and improving support for all IT related functions: operational support, application support, and service delivery
• Drive service and project initiatives in data centers, including planning, execution, and delivery of projects, while also providing regular updates to management and partners
• Establish cross-functional relationships with other Enterprise Engineering teams (Supply Chain, Event Operations, Corporate Networking, Infrastructure) and business stakeholders
• Drive continuous improvement of established Service Level Agreements (SLAs) and maintain the highest possible service quality for all IT operational activities, ensuring alignment with business objectives
• Analyze regional business trends and provide actionable, data-driven insights to IT service owners, enabling informed decision-making and driving continuous improvement that delivers measurable impact for the business
• Identify trending issues, gaps in process or standards, and shares with cross functional teams
• Effective management and prioritization of all IT escalations

Minimum Qualifications

• 5+ years of experience in technical support roles, driving operational objectives, and continuous improvement in an enterprise environment or data center
• 2+ years of experience in supporting one or more IT infrastructure areas such as networking, Active Directory, client platform management, storage networks
• Experience providing advanced technical support and troubleshooting for end-user desktop and laptop computer hardware, software, printers, phones, cell phones, and peripherals across Windows, Mac OS, Apple iOS, and Android mobile operating systems
• Experience building and maintaining relationships with technical and non-technical stakeholders across multiple geographical locations, leveraging effective communication that fosters global collaboration
• Experience collecting, analyzing, and interpreting service metrics to inform business decisions and drive process improvements

Preferred Qualifications

• Bachelor's degree in Management Information Systems, Computer Information Systems, or equivalent work experience
• Experience synthesizing business and technical needs across cross-functional stakeholders, driving solution delivery that meets stakeholder requirements

For those who live in or expect to work from California if hired for this position, please click here for additional information. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
US$121,000/year to US$173,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or