Night Concierge

 

Night Concierge

 

Haverhill Homeless Services

 

£10.72

 

42 hours per week – 12 hour shifts on a 4 shift on, 4 shifts off basis

 

 

Are you looking for an exciting and varied role where no two nights are the same?

 

Are you passionate about supporting people?

 

If this sounds like you then we may have your perfect opportunity!

 

Sanctuary Supported Living is the largest provider of housing related support to single homeless people in Suffolk.  The aim of our services is to ensure our customers achieve their own goals and aspirations through the support and encouragement of our staff and focusing on delivering excellent quality.

 

The primary focus of our services is to support customers in a range of areas including, finding employment, recovery from addiction and building stability through a range of social activities.  A successful outcome is achieved when our customers can move on to suitable long-term accommodation appropriate to their needs.

 

We are seeking resilient, empathetic and empowering people to join our team at Haverhill Homeless Services.

 

Haverhill Homeless Services supports 23 customers across two services who are 18+ and experiencing, or at risk of, homelessness. We are looking for supportive, passionate and positive people to empower our customers.

 

We provide a comprehensive induction programme as well as on-going training to develop new and existing skills and encourage progression. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all. Sanctuary also has an employee Rewards scheme, where you will be able to receive a variety of discounts from major retailers.

 

If you’re a person who celebrate differences, and strives to treat others with dignity and respect, this is a great opportunity to join our like-minded, hardworking, and customer-focused team.  We value our team, encouraging learning and development and supporting each other.

 

Read more about Haverhill Homeless Services here

 

The role of Night Concierge will include:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Ensuring an excellent service is provided to our customers
• Occasionally organising and running social activities e.g. film nights
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customers notes 
• This role will require lone working role for the majority of the shift (in person handover is available)
• Working across two services (5 minutes apart)

 

Skills and experiences:

• A positive, can-do attitude
• Ability to work as part of a team and on own initiative
• Ability to hit the ground running and work under challenging circumstances
• Some experience of security or working with vulnerable adults would be advantageous
• Basic health and safety knowledge
• Friendly and approachable attitude with the ability to communicate and engage with our customers, visitors and colleagues

• Proficient in IT applications

 

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

 

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

 

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

 

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

 

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• £10.72 per hour
• At least 25 days paid