Partner Success Manager (MSP Per Client) (Remote)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Remote positions open to the US only.

The Opportunity

Join our Partner Success team as the dedicated relationship owner for KnowBe4's MSP partners who serve multiple clients. As Partner Success Manager (MSP Per Client), you'll be the primary contact who helps managed service providers deliver strong security awareness outcomes for their entire client portfolio. You'll own the full partner journey—from initial onboarding and training through renewals and growth—ensuring every MSP partner has the knowledge, tools, and support needed to maximize value across all their customer deployments. The successful candidate is relationship-driven, thrives on enabling partner success, and takes genuine pride in being the go-to person partners count on to help their clients stay secure and compliant.

What You'll Do

Partner Relationship Management: Build and maintain strong relationships with MSP partners by understanding their business objectives, client needs, and growth strategies—becoming the person they rely on throughout the partnership.

Onboarding & Enablement: Guide partners through structured onboarding for each new customer deployment, including account configuration, product training, best practice workshops, initial phishing campaigns, and change management support that sets clients up for long-term success.

Adoption & Health Monitoring: Track customer usage patterns, adoption metrics, and health indicators across your partner's portfolio—proactively identifying opportunities to help partners drive deeper engagement and better outcomes for their clients.

Strategic Business Reviews: Conduct regular check-ins and quarterly business reviews with partner stakeholders at all levels—from day-to-day contacts to executive leadership—ensuring alignment on objectives, celebrating wins, addressing challenges, and demonstrating continuous value delivery.

Cross-Functional Coordination: Collaborate with technical support, pricing specialists, and internal teams to resolve complex issues, coordinate renewals, and deliver a cohesive partner experience that drives satisfaction and loyalty.

Revenue Growth: Identify and pursue expansion opportunities within your partner portfolio—working closely with partners and pricing specialists to drive add-ons, upgrades, and renewals that meet or exceed bookings targets.

Process Improvement: Use available tools, gather partner feedback, and share insights that improve partner experience, streamline workflows, and establish best practices that scale across the partner ecosystem.

Account Administration: Maintain accurate, up-to-date records in Salesforce—documenting partner interactions, tracking opportunities, and ensuring data integrity that supports informed decision-making across the organization.

What You Bring

You're the kind of partner advocate who builds trust quickly, stays organized across multiple relationships, and genuinely enjoys helping partners achieve wins for their clients.

2+ years of customer success, account management, or partner-facing experience, preferably in SaaS, cybersecurity, or technology environments where you've managed relationships and driven retention and growth.

Channel partner understanding with familiarity working with resellers, distributors, or managed service providers—you understand how partners operate and what they need to be successful.

Relationship-building skills with the ability to connect with diverse personalities—from technical contacts to C-level executives—and maintain those relationships over time.

Balanced approach that includes