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A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We’re looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now!

***Bilingual Skills Required***

Your Opportunity

The Human Resources team is searching for ambitious personnel to join their everyday mission to discover, hire, and retain great talent. These personnel are the conduit for positive employee relations, performance management, and focal point for benefits/compensation. You would be instrumental in achieving Smithfield’s goal to become the #1 consumer packaged goods company in the world!

Reporting directly to the HR Service Delivery Manager, this role serves as a member of the HR Service Delivery team.  This role provides excellent customer service in the handling of first-tier Human Resources support inquiries from employees and leaders.  Inquiry topics are questions or concerns regarding HR policies, practices, tools, and processes. Inquiries will present through incoming phone calls and tickets.  The HR Service Center Representative records and tracks issues via the case management tool, tracking from initiation to resolution, and utilizes standard operating procedures to answer questions, redirect callers, and align with the escalation model.

Core Responsibilities

• Intakes Tier I inquiries via telephone or the case management tool. Responds to inquiries utilizing training and company-furnished tools and resources.

• Documents inquires completely in the case management tool for proper tracking.

• Utilizes standard operating procedures and policies as well as knowledge of HR systems and navigation to answer inquiries.

• Engages language translation services for non-English inquiries.

• Provides assistance in navigating and education on the availability of online HR tools and information available through tier 0 self service functions.

• Employs appropriate outreach method to provide answers to the employee.

• Follows the defined escalation process for complex inquiries or issues.

• Upholds service level agreement metrics for problem resolution timeframes.

• Abides by quality guidelines when handling customer calls.

• Perform administrative, transactional, and data/records management activities ensuring accuracy of information and necessary approvals.

• Stays abreast of changes to policies and practices.

• Works independently without the need for continuous oversight.

• Ensures employee privacy where appropriate, including confidentiality and protection of sensitive client reports or information.

• Supports the One HR philosophy.

The above statements are to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Bachelor’s degree in Human Resources, Business, or a similar relevant field from an accredited four-year college or university, or equivalent combination of relevant education and experience, required.

• Bilingual skills required

• Must exemplify consistent superior customer service

• Ability to handle conflict.

• Strong computer skills, including but not limited to various productivity software, digital communications, digital researching, and troubleshooting.

• Strong Microsoft office, email, and internet skills required

• Experience using HR software, required

• Previous Human Resources and/or Customer Service experience preferred

• Ability to communicate effectively