Hardware Technician - Level 1 (IT Field Support Specialist)

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions  company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate Level 1 Hardware Technician who would support one of our clients located in the Annapolis  Junction, MD area.    CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO  BE CONSIDERED FOR THE POSITION. 

Job Descriiption:
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

 Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

 Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

 Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation

Support network upgrade projects or initiatives

Support end-user connectivity needs

  Salary: $31k - $71k depending on experience and contract.
Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays.  Eligible for health care (single and family) immediately.  401(k) plan with employer match available.

Required Skills, Experience, and Education:    

Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience. Must be able to work 10a-6pm shift.

Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCP

1. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
2. Demonstrated ability to read and understand technical manuals and schematics
3. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
4. Able to manage time and priorities effectively
5. Able to work efficiently with minimal supervision
6. Proficient in working with end-users remotely
7. Demonstrated expertise in Microsoft Windows 7 and 10
8. Familiar with Active Directory security and policies
9. Excellent analytical and problem solving skills
10. Outstanding communication skills to relate with team members and support workers
11. Must to be able to lift 50 lbs.
12. Must be able to rive company vehicle.
13. Must be available to work some 8 hour shift between the hours of 6am-6pm, as determined by management.

Required Clearance:  Candidate must have a TS/SCI polygraph clearance

  STRATUM NETWORKS OVERVIEW:    Stratum Networks is a rapidly growing information assurance and cybersecurity solutions  company with expert knowledge of implementing secure infrastructure, providing security  integration, development, assessment and training solutions. Our high-end network and security 

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Stratum Networks

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