Seasonal Case Aide Lead -(Nebel Street) Nov 1, 2024 thru March 31, 2025

Description

Monitors the overall conduct and behavior of the residents in HBCAC, supervises Case Aides, and assists in meeting the basic needs of the residents.

Essential Duties and Responsibilities:

· Provides supervision for all Case Aides on shift ensuring case aide duties are fulfilled.

· Creates and administers performance evaluations and staff performance memos when applicable.

· Trains new staff and provides orientation to mission, protocol and HBCAC-specific policies and procedures.

· Works with the Operations Manager to maintain staff schedule and ensure staff coverage.

· Works closely with HBCAC Administrative team to ensure effective operation of the program and facility. 

· Identifies potential problems in personnel management, availability of resources, and participates in the management and resolution of these problems.

· Registers new residents into the facility.

· Provides a “listening” ear for residents.

· Maintains log notes that should document all important and relevant incidences and briefs next staff at shift change. 

· Monitors the conduct and behavior of residents, reporting any unusual circumstances and records critical incidents to Support Services Manager, Case Managers, Operations Manager, as well as the Program Director.

· Provides emergency intervention in response to hostile situations and crises and follows protocol to address emergencies to include contacting the Program Director or Operations Manager and/or calling 911 when applicable. 

· Monitors medication of residents.

· Provides transportation services for residents in situations where the case manager is unavailable.

· Attends and participates in scheduled HBCAC staff meetings and trainings.

· Facilitate house meetings when applicable

· Responsible for facility maintenance, ensuring cleanliness, safety and operational integrity. 

· Additional duties as assigned by the supervisor

Requirements

· High school graduate or GED. Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience

· Previous supervisory experience preferred

· Bilingual Preferred

· Demonstrated proficiency of Microsoft Office Suite (word, excel, outlook).

· Must have a valid driver’s license and clean driving record

· Ability to write routine reports and documents. 

· Ability to solve problems, negotiate and deal with a variety of concrete variables.

· Knowledge and experience in administering CPR and minor first aid.

· Ability to establish and maintain positive working relationships.

· Knowledge of Best Practices including Trauma Informed Care and Harm Reduction