ASSISTANT STORE MANAGER

  Assistant Store Manager

  Retail Locations (900)

  January 2024

 Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets, customers and each other is still who we are today. Come experience the passion and drive that makes Hollywood Feed a family.

 Job Summary:

The Assistant Store Manager reports to the Store Manager and supports the manager with the aim of improving business performance and customer satisfaction and holding to Hollywood Feed’s #1 Policy “Do what is right by the customer.” 

Assistant Store Manager Responsibilities:

• Communicate openly and respectfully with supervisors, corporate office, and coworkers
• Works a minimum of 40 hours per week

• 3 closing shifts per week
• 3 Saturdays per month

• Attends the annual Assistant Store Manager Meeting in person
• Ensuring that all Hollywood Feed policies and procedures are being followed, including compliance with legal requirements
• Leads employees in the Hollywood Feed Standards of Business with a clean, organized, and safe location to ensure the protection of both customers and employees
• Demonstrates leadership by maintaining excellent customer service skills
• Leads employees in efficiently operating the store location by ensuring the team completes all daily tasks thoroughly and correctly
• Ensures positive, long-term customer relationships by modeling how to resolve issues, anticipate and address customer needs
• Reaches out into the community by attending or creating events to interact with the public via social media and maintain the store’s online presence
• Works with Store Manager to support the business and store goals
  • Executes administrative tasks thoroughly, correctly and timely
    • Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies
    • Ensures Warehouse/Vendor orders are processed correctly when received, using the company point of sale system. Also, research, analyze, communicate and correct discrepancies with the appropriate department
    • Ensures that employees are thoroughly and accurately completing the required monthly cycle count but also proactively doing weekly spot inventory counts
    • Works alongside team to place and rotate merchandise to attract positive attention from customers, and accomplishing related results, as needed

• Supports the development goals for store employees
  • • Fosters and cultivates a positive sales team with the expectation of growing store sales through proper training, communication, incentives, and empowering employees to take responsibility for their job and the store’s goals
    • Supports and encourages the conflict resolution process

Education:

• High School Diploma or equivalent experience