Technical Enablement Manager

Who we are

Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Geologie, Bite Toothpaste Bits and The Sill rely on Recharge daily to grow their businesses and delight their customers.

Recharge’s mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.

Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce.

Overview

As a Technical Enablement Manager, you will play a key role within the Sales, Solutions, and Partnerships (SSP) team at Recharge, working closely with leadership across technical and business facing teams as we accelerate our go-to-market strategy.

In this role you will be responsible for leading and managing technical learning programs for Implementations, Solutions Engineering, and Account Management teams across the pre-sales, post-sales, and renewal process.

An ideal candidate will have deep technical knowledge, business acumen, and strong communication skills. Come prepared to act as a key player of the SSP Enablement Team -- rolling up your sleeves and getting things done.

What you'll do

• Live by and champion all our core values (#ownership, #empathy, #day-one, and #humility)
• Build and maintain enablement and accreditation programs for technical field facing teams
• Partner with enablement captains from the Solutions team to develop and deliver enablement content that can be adjusted to meet the needs of audiences with varying levels of technical depth
• Work closely with Product Marketing and Product Support to understand product positioning and messaging to ensure the GTM teams receive technical enablement prior to new releases
• Synthesize repeated one-off trainings, FAQs, and documentation into reusable training content with the support of the SSP Enablement team
• Deliver live and recorded trainings leveraging content developed by or with the SSP Enablement team
• Use Metrics to track engagement, ramp success, and performance improvements as well as prepare reports for stakeholders on these metrics and measure the effectiveness of technical enablement initiatives

What you'll bring

• 5+ years of relevant technical experience, 2+ years of experience in content creation, enablement, or product marketing preferred
• Experience enabling APIs for developers and understanding of the software development cycle 
• Knowledge of JS and CSS preferred 
• Execution-oriented with a strong operational background and a track record of making data driven decisions
• Experience working cross-functionally to build successful content and training programs and can provide examples
• An appreciation for a fast-paced, dynamic environment and can balance setting strategic priorities with high-quality, tactical execution
• Proven ability to work independently with a “make it happen” attitude, able to operate and execute in areas of uncertainty and ambiguity, problem solver and quick learner

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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment. 

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