Payments Specialist (FieldRoutes)

Get to know us: 

We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industry. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our platform automates all aspects of field service operations for enterprise and small businesses, enabling them to accelerate growth, streamline operations, increase customer retention, and maximize revenue. 

When you join our team, you’ll be joining one of the fastest growing companies in the US with an award-winning culture that’s been celebrated by Inc. Magazine and Forbes. Trusted by over 1,700 field service companies across thousands of locations, our software helps clients manage upwards of a billion dollars in revenue. Our partnership with ServiceTitan will enable us to accelerate investment in our technology and people while maintaining our flexible startup culture. 

Ready to make your career move? 

As a Payments Specialist, you will be responsible for creating a seamless credit card token transfer experience for customers in the implementation stage. As Payment Specialist, you will ensure clients successfully migrate from their previous merchant provider to FieldRoutes' payments services. Payments Specialists also work closely with the Data Manager to coordinate and execute credit card migrations and help uncover and enhance current procedures for an efficient credit card migration process in the implementation phase at FieldRoutes.

What you’ll do: 

• Manage time effectively, meet personal goals and work closely and effectively with Implementation Specialists and the Engineering team Coach Implementation Specialists on best practices and tips & tricks 
• Assist the Implementation Specialists by coordinating credit card transfers with the customer’s previous merchant and FieldRoutes payments services Assist the Implementation Specialists in a quicker turnaround import, efficiency, and quality of a credit card migration Assist the Data Manager in implementing systems that will help reach department goals efficiently and effectively establish relationships with merchant competitors to assist in efficient migrations 
• Keep the customer up to date on the status of their credit card migration 
• Set the right expectations to the customer and previous merchant on processes 
• Ensure that any documentation, forms, information, and any other data are provided to our customers/previous merchants Troubleshoot data issues on credit card migrations 
• Create and maintain documentation for new processes and procedures 

What you’ll bring: 

• Bachelor's degree required or equivalent combination of work experience and education 
• 3-4 years experience in payments or related field services software customer service 
• At least 1+ year of project management experience 
• Excellent verbal and written communication skills 
• Strong analytical capabilities for advanced problem-solving 
• Ability to multi-task, prioritize, and manage time effectively 
• Self-driven, results-oriented with a positive outlook and a focus on quality 
• Advanced knowledge of Microsoft Office: Word, Excel 
• Experience working with JIRA and Salesforce.com preferred but not required
• Ability to work in a fast-paced environment Quick learner and willing to be flexible 

Where you’ll work: 

• The position is 100% remote.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other