Business Support Project Administrator, Marlboro or Chelmsford, MA, Hybrid, Full-Time

Schedule

Monday - Friday 8-5 (40 hours)

What You’ll Do

Summary/Objective: 

The role will play a crucial role in overseeing, facilitating, and directing all branch projects, assisting with system upgrades/updates and testing, creating branch reports, and developing and executing test plans. The ideal candidate will have experience in project management and a strong understanding of branch operations. The role must provide quality support, maintain detailed, well-organized documentation (according to established standards), and ensure effective tracking and communication of project progress. 

 Essential Functions: 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 
• Facilitate the development of project plans accurately defining project scope and objectives to ensure that projects are delivered on time and within scope managing them from inception to completion 
• Lead necessary data-gathering efforts 
• Assist in the creation and review of project requirements, comprehensive test plans, procedures, staff communications, presentations, and related training materials 
• Acts as an application administrator for various branch applications serving as a technical liaison between the business area, IT, and third-party vendors 
• Coordinate and engage internal resources and third parties/vendors to ensure that project specifications, timelines, and quality standards are met 
• Lead and/or facilitate cross-functional meetings providing comprehensive feedback to the management team and project stakeholders including third party vendors, regarding potential impacts, deliverables, decisions, communication plans and other pertinent information 
• Monitor all moving parts of the project keeping them synchronized and moving forward 
• Assess and communicate potential project risks and setbacks  
• Manage and track the progress of projects ensuring defined schedules are followed and deliverables and deadlines are met 
• Outline changes to project plans, schedules and project scope; provide regular updates to the project team  
• Analyze project data and provide consistent and accurate reporting on all aspects of the project escalating issues as needed to management in a timely manner  
• Supervise and assign project tasks based on appropriate individual strengths, skill sets, and experience levels 
• Assist in the validation of upgrades and enhancements related to the core system as well as any other systems utilized by DCU 
• Manage user acceptance testing and implementation of activities 
• Deliver project-related training and presentations when needed 
• Stay abreast of current processes, system changes/upgrades/releases, and regulatory requirements related to all DCU areas quickly adapting to any project assigned based on each department’s needs 
• Foster positive and productive relationships  
• Perform other job-related duties as assigned by Managers(s). 

What You’ll Need

Education and Experience Requirements:  

• Associate degree or its equivalent in course work/training or related certification 
• Minimum of three years’ work experience preferably within a financial institution 
• Prior experience in project management and/or bank operations preferred 
• Experience with financial institution systems and software preferred 

 Additional Eligibility Requirements: 

• Excellent PC Skills required, including MS Outlook, Word, Excel, PowerPoint 
• Attain proficiency in other software as required 
• Excellent organizational, communication, and problem-solving skills 

What We Do

DCU is the largest credi