Shift Lead

Description

Hi there!

La La Land is opening a new store in Dallas, and we are seeking a dedicated Shift Lead to help manage daily operations and ensure a seamless customer experience. As a Shift Lead, you will be responsible for overseeing team members during your shift, ensuring the highest level of customer service, and maintaining operational standards in alignment with La La Land’s values of kindness, inclusivity, and excellence.

You will report to the Store Manager and work collaboratively with other Shift Leads to manage staff, resolve customer issues, and promote a positive store atmosphere.

Key Responsibilities:

• Team Supervision:
  
  • Supervise and support team members during assigned shifts to ensure smooth operations.
  • Lead by example, fostering a positive and motivated work environment.
  • Provide on-the-spot training and feedback to staff.
  • Assign tasks and responsibilities to team members during the shift.
• Customer Service:
  
  • Deliver exceptional customer service, ensuring every guest has a memorable experience.
  • Address and resolve customer concerns or issues in a professional manner.
  • Promote La La Land’s commitment to kindness and customer satisfaction in all interactions.
• Store Operations:
  
  • Manage the opening and closing procedures for your assigned shifts.
  • Monitor and maintain store cleanliness, organization, and product availability.
  • Ensure adherence to safety and cleanliness standards throughout the shift.
  • Assist with inventory management and restocking as needed.
• Cash Handling & Reporting:
  
  • Perform cash management duties, including cash register reconciliation and deposits.
  • Maintain accuracy in financial reporting during your shift.
  • Handle transactions efficiently and follow cash handling protocols.
• Collaboration:
  
  • Communicate shift updates and any relevant information to Store Manager and fellow Shift Leads.
  • Work closely with other team members to ensure consistent quality in products and service.

Requirements

• Experience:
  
  • 1+ years of experience in retail, hospitality, or food service, with a preference for candidates who have held leadership roles.
  • Experience working in a fast-paced environment.
• Skills:
  
  • Excellent leadership and communication skills.
  • Ability to multitask and prioritize tasks efficiently.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Attention to detail, especially in maintaining store standards.
• Education:
  
  • High school diploma or equivalent required.

Requirements:

• Availability to work flexible hours, including weekends, evenings, and holidays.
• Ability to stand for long periods and lift up to 25 lbs.
• Passion for customer service and fostering a positive team environment.

Benefits:

• Competitive hourly wage with opportunities for growth.
• Health and wellness benefits for eligible employees.
• Discount on all La La Land products.
• Opportunity to work in a supportive and dynamic environment focused on kindness and community.