DUTIES AND RESPONSIBILITIES

Strategy & Steering:

• Execute a global carrier strategy and incentive program, ensuring alignment and execution across all AF AMCS hubs and gateways in exports and imports

• Directing and controlling local capacity procurement with preferred and non-preferred carriers

• Ensuring overall operational responsibility for all AF AMCS hubs and gateways in exports and imports

• Assuming responsibility for the control and monitoring of airfreight services, performance and costs

• Ensuring overall origin-to-destination service delivery, including correct and cost-efficient ground handling, warehousing and trucking operations

• Safeguard cost optimization for all airline and non-airline suppliers, implementing strategies to reduce costs while maintaining high service quality

• Directing and controlling the implementation of approved operations structures and processes to support and achieve the business objectives

• Drive continuous cost and service improvement efforts with suppliers through KPI-based quality management

• Define and maintain a carrier scorecard, and prepare monthly reporting packages on carrier statistics, space transparency, and quality KPIs

• Conduct regular business reviews (monthly, quarterly, yearly) with core partners to evaluate performance and compliance

• Ensuring supervision and control of operations functions in accordance with standards defined in the companies’ global standard operating procedure and applicable external regulations (e.g. ICAO, TAPA, HSSE etc.)

• Organize and participate in local airline events (e.g., CNS and Air Cargo Americas)

• Be in charge of our CSP (Central Steering Procurement) exercise from a AMCS perspective, representing AMCS in global and regional CSP meetings

Leadership:

• Define succession/replacement, recruiting, and personnel development needs for direct reports and coordinate with HR

Product Development & Pricing:

• Establish and nurture strong relations with airlines at the regional level to ensure we maintain the best market conditions that support client and trade development targets

• Negotiate and manage local agreements in line with global policies and regional guidance

• Drive continuous cost and service improvement efforts with carriers (airlines and trucking providers), based on KPI management

Operations:

• Act as the regional escalation point of contact for procurement issues with carriers

• Issuing operational and procurement directives to all AF units on a regional level

• Operational process engineering and adjustments

• Developing and maintaining initial and recurrent operational training program

• Developing standard operating procedures