Configuration Supervisor

Benefits: 

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time.  Additional paid sick leave is also provided if required by state or local law.  

Summary of Position:

Supervising and coordinating the activities of workers while planning, preparing, and devising work schedules according to the needs and workloads.  Observing and evaluating the work or others while issuing instructions and assigning duties to workers.

Essential Functions:

• Reviews and checks work of subordinates such as reports, accuracy, and quality, and corrects errors
• Prepares, maintains, and submits reports and records, such as operational and personnel reports
• Plans and develops improved procedures
• Supervises and coordinates activities of workers
• Plans, prepares, and devises work schedules, according to needs and workloads
• Observes and evaluates workers' performance
• Issues instructions and assigns duties to workers
• Trains and instructs employees
• Communicates work procedures and company policies to staff
• Exercise discretion and independent judgment to ensure the team follows company policies and procedures
• Resolves complaints and answers questions of customers regarding services and procedures
• Conflict Management among team members as required to include corrective action processes and procedures
• Communicates with customers, other departments, and management to resolve problems and expedite work
• Helps workers in resolving problems and completing work
• Makes recommendations to management concerning staff and improvement of procedures
• Ability to identify, communicate and discuss department hardware and software needs to management
• Ability to oversee senior and entry-level technicians and participate as needed in the delivery of service
• Ability to make sound hiring decisions within accordance with 3MD Inc. policies and procedures
• Able to train others on using advanced features such as joining a domain, verifying network settings and connections, etc.
• Management of deliverables and end product, including standard and process definitions; validating and reporting on adherence; developing Key Performance Indicators for the area of expertise; maintaining staff capacity plan; being a team champion and sponsor; providing leadership direction and coaching for project tasks as well as career development
• Accurately records and tracks work as it is being done

1. Item being asset tagged
2. Scanning items into electronic media
3. Marking items as complete
4. Keeping completed items separate from those being worked on

• Accurately verifies work done by themselves and others against delivery requests
• Helps identify, create and approve changes in workflow
• Identifies, creates, trains, and adheres to QC standards

Competencies:

1. Ensures Accountability
2. Tech Savvy
3. Communicates Effectively
4. Values Differences
5. Customer Focus
6. Resourcefulness
7. Drives Results
8. Plans and Prioritizes
9. Decision Quality
10. Self-Development

Work Environment:

Typical office setting and warehouse setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical/Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs.  Must be able to exchange accurate information in these situations.  The employee must be able to remain in a stationary position 75% of the time.  The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.  Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer.  Frequently moves boxes with equipment weighing up to 25lbs a