Remote Clinical Specialist

About OrganOx 

OrganOx is an innovative, fast-paced, global medical device company with a mission to save lives by making every donated organ count. Our first product, the OrganOx metra® normothermic machine perfusion (NMP) system for liver transplantation, has supported more than 5,000 liver transplant operations worldwide. 

As we continue our rapid expansion, we are seeking a Remote Clinical Specialist to join our team and contribute to our mission of advancing transplantation science and patient care. 

Position Summary  

The Remote Clinical Specialist is responsible for delivering high-quality remote support to transplant centers, OPOs, and internal teams across North America. This role provides real-time guidance, case monitoring, customer assistance, and documentation, helping ensure safe and effective use of the OrganOx metra®. 

The Remote Clinical Specialist functions as part of the Clinical Support team, offering clinical and technical expertise through remote platforms. This role is fully remote, with round-the-clock hours and coverage shifts. This position requires a 16-week certification period that will include travel to training courses and customer case support. 

Requirements

Key Responsibilities & Job Duties 

Remote Customer Support 

• Serve as the initial point of contact for sites needing assistance with the OrganOx metra®, responding via call center platform, phone, or virtual channels. 

• Provide real-time remote troubleshooting guidance for device setup, perfusion workflow, and interpretation of system alerts. 

• Deliver professional, customer-focused communication using clinical judgment and established protocols. 

• Support case monitoring by reviewing device parameters, escalating issues as appropriate, and ensuring proactive interventions. 

Documentation & Compliance 

• Accurately document all customer interactions, case notes, and recommendations per Good Documentation Practices (GDP). 

• Follow escalation pathways and record all actions in compliance with Quality and regulatory requirements. 

• Identify trends or recurring issues and communicate them to leadership for quality improvement. 

Operational Coordination 

• Collaborate with Clinical Specialists, Engineering, Quality, and Customer Operations to ensure seamless support. 

• Assist in scheduling, triaging incoming requests, and providing efficient handoff when onsite assistance is required. 

• Participate in team huddles, call reviews, and calibration sessions to maintain consistency across the support model. 

Training, Education & Professional Development 

• Complete onboarding modules and competency assessments for remote support of the metra® system. 

• Engage in ongoing education to maintain product knowledge and improve remote support capability. 

• Participate in training projects, resource creation, and customer readiness initiatives. 

Qualifications & Requirements 

Essential Requirements 

• Associates degree or higher in a health or business-related field with equivalent clinical experience, and a minimum of 2 years in ICU, ECMO, transplant, perfusion, organ procurement, or research. 

• Demonstrated ability to: 

• Support customers remotely across multiple time zones. 

• Apply strong attention to detail with excellent organizational skills. 

• Utilize critical thinking and strong problem-solving skills. 

• Communicate clearly and professionally while building strong internal and external relationships. 

• Perform in a fast-paced environment and manage competing priorities. 

• Remain composed under pressure while providing high-quality service. 

• Work effectively in cross-functional teams. 

• Proficiency in Microsoft Word, Excel, and PowerPoint. 

Preferred Qualifications 

• Licensure as RN, Respiratory Therapist, Perfusion Assistant, Anesthesia Assistant, or a degree in a health science–related field. 

• Certification in Health-related field. 

• Experience in the medical device industry. 

• Liver transplant or organ procurement experience. 

Work Environment 

• Fully remote position with collaboration across multiple time zones. 

• Requires reliable high-speed internet in a home-office setup 

• Availability for scheduled coverage blocks. 

• Occasional opportunities for in-person trainings, meetings, or professional development events. 

Physical Demands 

• Ability to remain seated or at