Sr. Technical Trainer

Senior Technical Trainer

Provide expert solution-specific training to customers and subset of employees on features, benefits, and operation of all Omnicell products.  Partner with instructional designers to develop training programs ensuring the highest quality training program is available for our learners.

Responsibilities
•    Deliver high-quality and effective training that adheres to training industry and Omnicell training standards. Provide special or customized training when required.
•    Deliver classroom-based and virtual trainings remotely and from the office in Cranberry Township, PA.
•    Partner with the Instructional Design team to design, develop, and deliver training that meets customer and employee needs. Participate in quality assurance audits to ensure that documentation and training tools are accurate and understandable from a user standpoint.
•    Manage classroom and/or virtual training project plans to ensure readiness of classes for new product and release training for customers and employees.
•    Gather information from multiple sources, including sprint reviews, to understand the enhancements for each new product release. Transfer content collected from external validation and operational readiness teams to the Instructional Design Team.
•    Maintain high levels of satisfaction to ensure effectiveness of training. Solicit training satisfaction feedback and implement program changes, as needed. Provide learner feedback and requests for product enhancements received during training to technical product management.
•    Define and analyze customer or internal Omnicell challenges and recommend solutions to management.
•    Demonstrate active departmental engagement and leadership in collaborating with management and other team members to develop and implement solutions.
•    Identify and build relations with appropriate subject matter experts to acquire product knowledge and/or troubleshoot issues.
•    Participate in cross-functional team meetings, conducting needs analysis, and guide content development for training execution and delivery.

Basic Qualifications:
•    Three (3) years training experience working in Instructor-led or virtual training environments with software and/or hardware.
•    3 or more years experience in one or more of the following areas: technical training, healthcare delivery, or pharmacy operations.

Preferred Qualifications:
•    Healthcare software/hardware support, healthcare IT management, or healthcare IT consulting
•    Creating and delivering training outside of product/technical content, such as new employee orientation or soft skills training.
•    Using eLearning tools such as Captivate and Camtasia.
•    Using Microsoft Office products

Specialized Knowledge/Skills: 
•    Expert presentation and facilitation skills
•    Experience developing new courses
•    Detail-oriented, independent and able to adjust to changing priorities
•    Demonstrate in-depth understanding of instructional design or adult learning theory

Work conditions:
•    Position may require up to 20% overnight travel
•    Position is field based
 

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”    Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.  Our guiding principles inform everything we do: 

• As Passionate Transformers, we find a better way to innovate relentlessly. 
• Being Mission Driven, we consistently deliver on our promises. 
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do. 

We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, makin