Sr. Technical Program Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Senior Technical Program Manager will be responsible for managing the scope, impact, and technical complexity of programs through all phases of the product life cycle. This role will manage interdependencies and integrations across projects, teams, and stakeholders. This position will work in conjunction with Product Management, and Engineering to ensure the delivery of our roadmap, and deliver the underlying platform systems and applications necessary to support continued system scale, a broadening product portfolio, the basis for new innovative product capabilities, and improve operational efficiencies related to these areas. This position's objectives will be directly linked to business metrics such as revenue, customer satisfaction, and operational efficiency; and technical metrics such as system stability, scalability and performance, and quality of service.

 

This position is an individual contributor role reporting to the Director, Program Management and Operations.

 

Responsibility

• Drive the end-to-end delivery of technical PLG initiatives across the full engineering stack
• Work with Technical Leads on Engineering design decisions, and contribute to the architectural design reviews to ensure we continue to raise our technical standards
• Partner with Product Management, Engineering, UX, Marketing, Sales, Support, Legal, Finance, and IT to deliver best in-class experience for our customers
• Keep leadership and business teams updated on project timelines and results
• Identify program dependencies based on a thorough understanding of existing technical systems design
• Define end to end launch plan ensuring Product, Engineering, Design, Marketing, Support, Legal, Finance dependencies are represented
• Partner with Product Management and Engineering leads to facilitate continuous roadmap planning
• Define communication plan for programs
• Lead communication within the team, to stakeholders at cross-functional meetings
• Ensure adherence to Project Life Cycle and Software Development Life Cycle while maintaining visibility to Release Management
• Identify and track risks to project delivery and overall program schedule
• Work with cross-team leadership to conduct Level of Effort estimation and resource planning. This includes understanding the details of engineering efforts based on the architecture and development
• Evaluate existing processes and procedures and make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness
• Conduct change management efforts of moderate complexity

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelors or Masters, preferably in Computer Science, Information Systems, Informatics, Electronics/Electrical, or equivalent technical work experience
• 8+ years leading cross-functional, global programs
• Experience working closely with engineering teams for development and launch of large complex programs
• Experience using Jira, Confluence, Smartsheet
• Experience working cross-functionally with Product Management, Design, Research, Engineering, IT, Operations, Legal, Security, Marketing, Sales and Customer Support

Preferred

• Solid understanding of eCommerce foundational concepts
• Strong and innovative approach to problem solving and delivering solutions
• Skilled at dealing with ambiguity in a rapidly growing and changing environment
• Ab