Regional Service Parts Manager

DUTIES & RESPONSIBILITIES

Regional Leadership & Operational Management

• Provide leadership, direction, and support to Service Managers, Service Parts Managers, Service Parts Representatives, and related staff across all assigned branches.
• Conduct regular branch visits to assess operational performance, workflow adherence, and service‑parts integration.
• Implement standardized processes, SOPs, and best practices to ensure consistency across locations.
• Lead regional initiatives related to service‑parts optimization, process improvement, and operational efficiency.
• Ensure alignment between parts and service departments to support shared performance goals.

Service Support & Technician Productivity

• Ensure timely availability of parts required for service repairs, preventive maintenance, and emergency jobs.
• Collaborate with Service Managers to forecast demand, plan upcoming work, and identify parts‑related bottlenecks.
• Develop and implement parts‑staging strategies to reduce technician downtime and improve repair cycle times.
• Support service scheduling by ensuring accurate ETA communication for backordered or special‑order parts.

Inventory & Supply Chain Management

• Oversee branch inventory levels, turns, fill rates, and accuracy to support operations.
• Partner with FleetPride retail locations, procurement, distribution centers, and OEM suppliers to forecast demand and maintain optimal stock levels.
• Manage slow‑moving, obsolete, and surplus inventory to minimize financial exposure.
• Ensure proper handling of cores, returns, warranty parts, and vendor credits.
• Conduct periodic inventory audits and ensure compliance with inventory control procedures.

Customer & Vendor Relationship Management

• Support branches in resolving escalated parts or service‑related customer issues.
• Participate in vendor meetings, product reviews, and training sessions to stay current on product offerings.

Systems, Compliance & Process Governance

• Ensure proper use of ERP, inventory management, and service management systems across all branches.
• Maintain compliance with safety regulations, environmental standards, and company policies.
• Support rollout of new technologies, system upgrades, and corporate initiatives.
• Ensure accurate documentation of parts transactions, warranty claims, and service‑parts workflows.

EDUCATION & TRAINING

• High School Diploma (or GED or High School Equivalence Certificate) Required
• Associate degree in Business, Management, or a related field; bachelor’s degree preferred
• Valid drivers’ license with clean driving record

KNOWLEDGE & EXPERIENCE

Professional Experience

• 5–8+ years of experience in heavy‑duty truck, equipment, or industrial parts/service operations.
• 3+ years of multi‑site leadership or regional management experience.
• Strong knowledge of service‑parts workflows, inventory management, and supply chain processes.
• Demonstrated ability to lead teams, manage change, and drive operational improvements.
• Proficiency with ERP systems, inventory management software, and service management platforms.
• Strong analytical, communication, and problem‑solving skills.
• Valid driver’s license and ability to travel regularly within the region.

Technology Experience

• Advanced level knowledge of MS Excel, MS Word, MS PowerPoint
• Experience with CRM utilization; preferred
• Experience with PowerBi utilization; preferred

SKILLS & ABILITIES

• Highly Motivated:  Self-driven, overcomes objections to find a solution, will to win, persistent, and goal-oriented with a sense of urgency.
• Customer Focused:  Highly focused on the customer experience across the entire organization end to end. A problem-solver who follows through on commitments.
• Leadership:  The ability to build and maintain a strong and collaborative team all working towards a common goal.  Regularly sets challenging individual and team objecti