Program Manager, Key Accounts - Environmental Solutions (Remote)

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
The primary objective of this role is to execute WM's key account program with large clients across multiple market areas. The Program Manager, Key Accounts - Environmental Solutions is responsible for building deep and lasting relationships with each client by harnessing the resources of WM's vast network. The role is accountable to grow and maintain existing revenue while maintaining the quality of the book of business. 

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. 
 

• Partners with the Key Account Executive in support of new program initiatives including right sizing, renewals, growth, acquisitions, mergers and the addition of new services.
• Drives profitable new revenue by proposing client and site-specific solutions.
• Oversees contract compliance.
• Executes CPI increases across client book of business where contractually allowed.
• Participates in launch, renewal and de-implementation activities related to clients within the assigned book of business.
• Educates clients on local regulatory compliance trends and requirements (e.g., mandatory recycling).
• Represents the brand with the highest integrity.
• Leads and collaborates with cross functional teams to ensure accounts receivable (A/R) are current to contract terms.
• Acts as a client resource to escalate and address operational level activities including billing, set-up and service requests.
• Uses in-depth knowledge of internal organizational structure, financial performance, and plant specific trends for assigned clients.
• Executes client specific reporting and complete quarterly score cards.
• Supports the preparation of cost savings, recycling research and presentations.
• Becomes well versed with WM's integrated services: solid, special, hazardous, universal, medical, recycling (traditional and non-traditional) beneficial reuse, Lamptracker, etc.
• Assists customers in developing options for the management of industrial and hazardous wastes while partnering with local technical service centers.
• Performs site evaluations with local teams when necessary.

• Monitors news associated with local facilities to proactively address client requirements.

   

III. Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of non-supervisory employees. 

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the U.S.

A. Education and Experience
 

• Education: Bachelor's Degree (accredited), in Sales/Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited), and four (4) years of relevant experience.
• Experience: Five (5) years of previous experience (in addition to education requirement).
• Preferred Experience: Prior experience with regulated waste preferred.

B. Certificates, Licenses, Registrations or Other Requirements
 

• None required.

C. Other Knowledge, Skills or Abilities Required
 

• None required.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
 

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to exert physical effort in handling objects less th