Customer Services Administrator

Customer Service Administrator CCS

 

 

Location:                        Aerodrome Business Park, Rathcoole, Co. Dublin

Department:                  Community Care Services

Reports to:                     Community Care Services Manager

Contract type:               

 

 

DCCVital (formerly DCC Hospital Supplies & Services):

DCC Vital is a leading healthcare business in Britain and Ireland with sales in excess of €300 million, over 800 employees and an ambition to be one of the leading players in the supply of products and services to the healthcare sector in Europe.  DCC Vital is focused on driving organic growth in its existing businesses and identifying new growth opportunities that strengthen and expand its product range, broaden its geographical reach and improve its business.

 

Principal Duties and Responsibilities:

 

• Dealing with internal & external customer enquiries/requests
• Ensure that customer queries and issues are resolved promptly and thoroughly
• Accepting and entering customer orders
• Scheduling orders for delivery/collection
• Generating delivery/collection dockets and manifests
• Liaising with drivers to ensure efficient & timely delivery of product to customers
• Completing deliveries & collections on system
• Collecting and matching proof of delivery to completed tasks
• Monitoring and issuing of stock to backorders
• Assigning calls to repair technicians
• Monitoring status of repair calls and chasing outstanding calls with technicians
• Logging and managing PPM schedule for HSE equipment
• Handle customer issues/complaints - logging, distribution, follow up and reporting of issues
• Logging, preparation and issuing quotations to HSE
• Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.

 

Qualifications and Experience:

The successful candidate will ideally have:

• Two years previous experience in a similar role, ideally in a Service environment.
• Experience in a busy warehouse environment would be ideal.
• Working knowledge of SAP
• I.T. literate

 

The successful candidate will be:

• Flexible, hardworking and enjoy working with people.
• Articulate, courteous with a friendly telephone manner
• Ability to work well under pressure while adhering to strict deadlines 

 

Other information:

• Occasional requirements to work beyond normal working hours and to travel to other Fannin sites will be expected.
• You will be expected to attend internal & external training courses

 

 

FANNIN IS AN EQUAL OPPORTUNITY EMPLOYER

 

Although the above is a description of the requirements of your job, as stated in your contract of employment, you may be required to carry out other reasonable duties as the Company may require from time to time.