IT Project Manager

Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction.  

 

Make a real impact supporting a federal customer! As the IT Project Manager, you will lead the management, operations, and continuous improvement of critical IT infrastructure and Helpdesk services. This role encompasses IT infrastructure and network support, Helpdesk operations, maintenance and enhancement of processing software and data analytics capabilities, and ensuring cybersecurity compliance in accordance with Department of State (DOS) policy and guidelines.

In this role, you will: 

Provide Strategic Leadership

• Serve as a key liaison with leadership, maintaining strong enterprise partner relationships and proactively communicating all significant IT operational and application issues.
• Identify new capabilities and potential customers to expand business opportunities.
• Develop and present reports on IT performance, system uptime, Helpdesk efficiency, and security compliance to leadership and stakeholders. 

Lead and Optimize Helpdesk Operations

• Oversee and enhance Helpdesk services to ensure efficient, high-quality support for end users.
• Implement best practices in ticket management, response times, and issue resolution to improve overall service delivery.
• Develop and enforce Helpdesk SLAs and performance metrics, continuously monitoring and optimizing service levels.
• Establish and maintain a knowledge base and self-service resources for end users. 

Mentor and Develop a High-Performing Team

• Lead and manage the IT Helpdesk and Infrastructure teams, ensuring optimized performance and service delivery.
• Train, mentor, and develop junior and mid-level staff, fostering their professional growth.
• Manage compensation, conduct performance evaluations, and establish comprehensive training plans.
• Allocate resources effectively to balance workloads across the team. 

Ensure IT Infrastructure Excellence

• Maintain the stability, integrity, and efficient operation of information systems.
• Design and manage both on-premises and cloud-based IT infrastructure, including servers, storage, networks, and related technologies.
• Implement an IT systems management framework to drive operational excellence. 

Drive Innovation and Continuous Improvement

• Provide technical guidance and develop project plans, schedules, and budget spend plans.
• Collaborate with the technical team to enhance operational efficiencies through automation and process improvements.
• Evaluate risks and implement improvements to existing and proposed projects, programs, and policies. 

Champion Cybersecurity Compliance

• Work closely with the information security team to ensure infrastructure security controls are effectively implemented.
• Develop and enforce IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. 

Manage IT Projects Effectively

• Lead the planning and execution of Helpdesk and infrastructure-related projects, ensuring effective communication and stakeholder management.
• Control project scope, budget, schedule, quality, and customer satisfaction.
• Oversee the initiation and planning of program and project activities. 

Foster Collaboration and Communication

• Drive effective teamwork, communication, and collaboration across multiple teams with diverse priorities.
• Serve as the primary client liaison for technical solutions and attend customer meetings.
• Interact with vendors, agencies, and client staff while maintaining open and regular communication. 

Contribute to Business Growth

• Identify opportunities to enhance and expand Helpdesk and IT infrastructure capabilities.
• Leverage existing customer relationships to identify new business opportunities.

Qualifications:

1. A bachelor’s degree from an accredited university or college in a technical field such a