Sr. Program Manager, Inventory Control - Pharmacy

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

The Sr Program Manager, Inventory Control (Pharmacy) is responsible for ensuring the compliant, safe, and auditable management of pharmaceutical disposals, customer returns, and waste within 503A pharmacy operations. This role provides inventory oversight, policy development, and operational guidance to ensure activities align with state and federal pharmacy laws, DEA requirements, environmental regulations, and internal quality standards.

This position partners closely with Pharmacy Operations, Quality, Compliance, Fulfillment, and Customer Service teams to mitigate risk, maintain inspection readiness, and protect patient safety.

Key Responsibilities

Disposal & Waste Oversight

• Oversee and approve processes for disposal of prescription medications, compounded preparations, and pharmaceutical waste in compliance with 503A, DEA, and applicable state regulations.

• Ensure proper segregation, documentation, and destruction of controlled and non-controlled substances.

• Review and approve waste vendors, destruction methods, and Certificates of Destruction.

• Monitor disposal workflows to ensure adherence to applicable USP, EPA, and state environmental standards.

• Maintain full control and traceability of inventory from receipt through disposal, including patient returns, quarantined items, and waste.

Customer Returns Management

• Provide pharmacist oversight for return-to-sender shipments, documentation, and disposition.

• Ensure returned medications are handled according to regulatory requirements, including non-redispensing rules.

• Establish and maintain SOPs governing returns, quarantine, and destruction.

• Support Quality investigations related to returned products, including potential product quality complaints and/or adverse events.

Compliance & Quality

• Develop, review, and maintain policies, SOPs, and training materials related to disposals, returns, and waste handling.

• Conduct routine audits and risk assessments of disposal and returns processes.

• Support regulatory inspections and audits (e.g., Board of Pharmacy, DEA) related to waste and returns.

• Track, trend, and report metrics related to waste, returns, deviations, and compliance findings.

• Partner with Quality to ensure sterile compounding materials have approved specification sheets and/or Certificates of Analysis (COAs).

Cross-Functional Collaboration

• Partner with Pharmacy Operations, Fulfillment, Customer Service, Quality, and Compliance to ensure aligned execution.

• Serve as a subject matter expert on disposal, returns, and waste-related regulatory requirements.

• Assist with controlled substance inventories during PIC changes and annual inventories, as required by Boards of Pharmacy.

• Partner with the Pharmacist-in-Charge (PIC) to ensure restricted inventory areas remain under pharmacist oversight (e.g., quarantine areas, disposal cages, controlled substance storage).

• Support continuous improvement initiatives to reduce waste and improve efficiency while maintaining compliance.

Inventory Management

• Ensure invoices are signed and dated by pharmacists and appropriately filed, with clear segregation of controlled vs. non-controlled