Internal Service Advisor

About Asbury
Larry H Miller Automotive Group - Colorado is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.


Larry H. Miller Dealerships’ Job Description
Internal Service Advisor I

Join a Winning Team at Larry H. Miller Automotive Group
Compensation: $18-$21 hourly wage


If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company.


Benefits

We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan.

• Health Care
• Paid Time off
• Paid Holidays
• 401(k) Plan
• Dental Care
• Disability Insurance
• Life Insurance
• Flexible Spending Account
• Employee Assistance Program
• Employee Discounts
• Wellness Program

Primary Responsibilities:
The Internal Service Advisor I is expected to:
• Be a support system to the Service Manager to achieve maximum production and expense control.
• Seek ways to improve business operation efficiencies and customer service.
• Be a teacher to support the efforts of other employees to be successful.
Reports to: Service Manager
Essential Job Functions:
Less than 50% commissions on goods and/or services.
1. Ensure Maximum Production and Customer Service.
• Monitor repair order processes to maintain the proper function of the Service Department.
• Oversee communication between company personnel and customers to ensure accurate documenting and procedures are performed in a timely manner.
• Communicate with customers regarding time expectations and gather contact information for follow-up.
• Ensure a positive relationship between dealership, customers, and manufacturer(s).
• Oversee adjustments on warranties for new and sued vehicles.
• Maintain current product knowledge and train supporting staff on proper usage.
• Follow policies and procedures as per your specific manufacturer(s) manual.
• Work with used car manager to obtain appropriate approvals.
• Complete and maintain all Larry H. Miller Dealerships’ required training.
• Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
• Maintain ability to handle job stress and effective interaction with others in the workplace.
• Perform all other job duties as requested by management.
2. Operate with Integrity
• Demand the highest ethical standards from self and others.
• Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships.
Physical Demands:
• Work performed in a dealership setting due to the location of customer vehicles and shop supplies.
• Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities.
• Required vision includes close, vision, distance, peripheral, and the ability to adjust focus.
• Required to lift up to a minimum of 50lbs.
• Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives.
• While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
• Required to operate equipment and move vehicles in a safe manner at all times.
• Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
• In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week.
Minimum Qualifications:
1. Education, Experience, and Certification(s)/Training.
• High school diploma or the equivalent.
• 1+ years of progressive experience in automotive service.
• Maintain va