Sr. Support Analyst, Partner Care

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.  

Job Description

SPORTS NEXT 

NBC Sports Next is where sports and technology intersect. We’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology. We’re a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.   

At NBC Sports Next, we equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; SportsEngine Play, the first ever streaming service for youth and amateur sports, GolfNow, the leading online tee time marketplace and provider of golf course operations technology; and GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.   

Come join us as we work together as one team to innovate and deliver what’s Next.

This position reports directly to the Director level within Partner Care, and is responsible for the most complex technical solutions we offer to our course partners.  This role performs a wide variety of tasks, acting as both an industry and technology consultant in providing elite service, and a high level of technical acumen, rarely found in non-development level positions in the tech industry. If you have a passion for solving problems and helping people improve their businesses, this is a great job for you.   

• Demonstrate independent analytical problem-solving abilities to remotely troubleshoot a wide range of issues and requests involving NBC Sports Next’s proprietary software applications. 
• Analyze, diagnose and resolve product and IT related cases that include, but are not limited to: 
  • Installation and configuration of NBC Sports Next Golf software products 
  • Hardware/drivers (PC’s, tablets, receipt printers, network printers, touch screen monitors, inventory scanners, etc.) 
  • Windows 10 & 11 Operating Systems (troubleshooting, upgrading, etc.) 
  • Windows Server  
  • Microsoft SQL (installation, upgrade, queries, joins, stored procedures, database troubleshooting etc.) 
  • Cloud Environment Maintenance 
  • Remote Desktop, XenApp, and Published Cloud Applications 
  • Virtual Terminal Servers, Print Spooling, Print Servers. Easy Print Group Policies 
  • Data Analysis/Reporting Investigations  
  • API interfaces 
  • Point of Sale (POS) interfaces 
  • FinTech (Financial Technology) as a Payment Facility provider 
• Perform POS application server and SQL database migrations.  
• SQL database troubleshooting  
• Advanced LAN, WAN, VLAN, Azure, Azure Virtual Network connectivity troubleshooting skills  
• Experience with the following tools used for testing and troubleshooting networks, databases, 3rd Party Interfaces or API’s: 
  • Wireshark 
  • ProcMon (Process Monitor) 
  • Fiddler  
  • Postman 
  • SQL Profiler 
• Image creation for Windows based PC’s and mobile devices.  
• Open/close support tickets utilizing Salesforce (CRM) with detaile