Director, Enterprise Solution Architect

Job Title:

Director, Enterprise Solution Architect

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Director-Enterprise Solution Architect – Contact Center Technologies - CRM, CCaaS, AI Automation and Interaction Analytics

(Preferred Location Eastern Time Zone)

Summary

• We are seeking a world-class Director, Enterprise Solution Architect to join the Global Pre-Sales and Solution function to deliver cutting-edge enterprise architecture and solution across the world’s most advanced technology platforms for Customer Experience Services
• This senior individual contributor will lead pre-sales, enterprise architecture, and solutioning efforts across hyperscalers (AWS, Azure, Google), CCaaS  Omni channel solutions( Microsoft, Amazon Connect, Genesys, NICE), Web Portals, Mobile Apps,  CRM/ERP (MS Dynamics, Zendesk, Salesforce, SAP, Adobe), RPA ( UIPATH, Automation Anywhere), AI, Generative AI,  LLM platforms (Open AI, Google Gemini, Claude, Anthropic and others), Ticketing platforms ( ServiceNow) and Analytics.
• This role is perfect for someone passionate about shaping what’s next, a leader eager not just to respond to change, but to create the future of customer experience and enterprise innovation for Customer Experience Operations.
• The ideal candidate will combine deep technical and enterprise architecture expertise, advanced knowledge of AI/GenAI/LLM, and proven commercial acumen to develop, position, and win high-impact solutions with Fortune 500 clients for their Customer Experience Transformation

Key Responsibilities

• Serve as the senior architect in the Global Presales and Solutions Organization.
• Own all aspects of pre-sales, solutioning, enterprise architecture, and consulting across multi-partner platforms:
  → Hyperscalers (AWS, Azure, Google)
  → CCaaS (Microsoft Dynamics 365, Amazon Connect, Genesys, NICE)
  → CRM/ERP (MS Dynamics, Salesforce, Zendesk, SAP, Adobe)
  → Agentic AI, Generative AI, LLMs, RPA, and data platforms (Service Now, Databricks, Automation Anywhere, Gemini, Claude and Open AI)
• Define forward-thinking enterprise architectures that anticipate client needs, unlock business value, and shape competitive advantage.
• Lead solution development for new logos, hybrid accounts, and existing customers, translating complex client strategies into scalable, commercially viable solutions for enhancing Customer Experience
• Produce and present architecture design artifacts, technical specifications, and high-level design documents tailored to customer needs and partner platforms.
• Confidently explain and differentiate AI, GenAI, LLMs, and automation use cases, and how they integrate with CCaaS, CRM, ERP, and data environments.
• Engage with senior client and partner leaders to build trusted relationships, drive joint success, and ensure value realization, renewal, and expansion.
• Collaborate closely with global and regional sales leadership, technical teams, and delivery organizations to achieve and exceed revenue goals.

KPIs

ACV origina