Account Installation Senior Analyst - Remote

POSITION SUMMARY

The Implementation Specialist will support the aligned book of business managing the installation process for clients in the U3000 regional market.  The book of business will consist of various complexities for medical, dental, and vision accounts. 

RESPONSIBILITIES

The Implementation Specialist will be aligned to a book of business and will have the following responsibilities for the implementation process for clients in the U3000 Regional Segment on the Non-Facets Platform:

• Partner and communicate with Implementation Manager and other matrix partners as needed to answer benefit questions related to plan designs, client’s plan interpretation, and Cigna's service administration capabilities.

• Oversees the creation and maintenance of the final employer Benefit Summaries and SBCs including ensuring accuracy of client intent.

• Update Employer Benefit Summaries and SBCs post audit build as needed.

• Ensures all required source documents are IGO and maintained through the document storage process.

• Attends internal strategy meetings to assist Implementation Manager with preparing for client interface session. 

• Attend other internal meetings upon request from Implementation Managers on a case by case basis

• May attend client meetings to participate and provide support as needed on functional implementation processes.

• Reviews and analyzes implementation source documents to complete case installation in ePro as needed.

• Acts as an ePro expert.

• Responsible for completing ePRO Maintenance transactions

• May be responsible for completing renewal and/or new business ePRO transactions as needed.

• May submit ePro for legislation review and coordinates with legislation analyst on any updates needed.

• Determine if ePro inspection is required, partner with ePro Analyst to determine update needed, partner with downstream areas to ensure ePro inspection is completed, and review results.  Update ePro based on feedback from ePro inspection process, if applicable.

• Provide support on end-to-end audits as needed to review disjoints in source documents and assist Implementation Manager.

• Work fallout reports including DocGen and No Schedules Found and coordinate with Implementation Manager on maintenance activity/updates needed based on review of fallout.

• Attends and participates in team meetings, ongoing forums, training sessions, and other meetings to enhance continuous knowledge for the role including assigned courses through Cigna University.

QUALIFICATIONS

• High School Diploma or equivalent; Bachelor's degree preferred or equivalent work experience.

• Detailed knowledge of Cigna's administrative capabilities including benefits, eligibility, ID cards, billing and banking preferred.

• 3+ years work experience in project management/account management/account services/sales, or other areas requiring significant client/customer interaction and ability to effectively problem-solve issues to resolution. 

• Ability to establish matrix partner relationships and follow through on expectations.

• BST experience preferred.

• Demonstrates strength and understanding of customer expectations and “sense of urgency” resulting in the ability to influence the organization to meet and exceed customer expectations.

• Strong analytical skills

• Self-motivated to keep skills fresh through continuous self-study and available training opportunities.

• Track and work toward specific self or team measurable performance targets.

• Preferred minimum five years of experience with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems).

• Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.

• Ability to manage multiple and divergent priorities and deadlines, work independently and pro-actively, negotiate and manage expectations for mutually acceptable solutions.

• Demonstrates success in negotiations and ability to influence internal/external constituencies.

• Demonstrates leadership and motivational skills in fast-paced environment.

• Demonstrates interpersonal skills.

• Manages Ambiguity.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.