Cyber Field Specialist - Clinical Engineering

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Summary

Aligned with the TRIMEDX Vision, Mission and Values, the primary role of a Clinical Engineering-IT (CE CYBER) Services Technician is to support the operations of the Clinical Engineering Department with regards to production medical equipment IT systems and various Connectable & Connected Device Inventory (CDI) projects. These operations entail responding to and supporting with technical expertise Client driven integration projects, medical device network configurations, connected device inventory management, service and repair requests, identifying fault conditions and remediating if capable, or contacting and teaming with the Client Information Technology Department resources to resolve issues. This individual will utilize downtime plans, logistics, and training to support the operational data workflows of the integrated medical devices and the production environment. The CE CYBER Technician will ensure clinical equipment systems are fully inventoried, interfaced and/or integrated with various information systems in a consistent dependable manner, as determined by the Client’s Information Technology Department, in accordance with conventional networking and security practices, the Medical Equipment Management Plan and the TRIMEDX Clinical Engineering Program policies and procedures.

Responsibilities

• Medical Device Integration Service and Support (40%)
• Supports, monitors and manages the Connected Device Inventory.
• Provides professional expertise, guidance and assistance in the area of Clinical Engineering-IT (CE CYBER) Systems and CDI.
• Establishes themselves as the expert for the Clinical Engineering Department related to networked and/or integrated medical devices and/or systems.
• Promotes uniform maintenance and repairs on production medical device systems across the Client’s healthcare enterprise.
• Monitors, services and/or supports clinical equipment that utilizes networking technologies and/or Unix or Windows based controllers.
• Responds to CDI trouble calls pertaining to data flow issues from customers.
• Troubleshoot medical equipment and/or MDI hardware and software to ensure data connections.
• Sets-up and configures of CDI interface hardware for use in the production CDI environment. Verifies proper data flow conditions on the CDI network.
• Provides remote support for network issues and escalate issues appropriately to CE, HIT and/or vendors.
• Records activities related to maintenance, support and project activities in the Clinical Asset Maintenance and Management System (RSQ).
• Works with vendors on hardware and software patch implementation for medical equipment per TRIMEDX operating policies and procedures.
• Develops and/or supports data/configuration backup processes, installation and/or upgrades of medical equipment; as well as related servers and workstations.
• Works with Client IT and various medical device and software vendors to lab test solutions prior to these solutions being put into the production environment.
• Evaluates incoming equipment and its documentation; helps to ensure medical device firmware configurations meet the needs of all concerned parties allowing equipment to properly integrate with the system prior to being placed into the production environment. Documents these configurations for the Clinical Engineering Department and Client IT team. Provides training to Clinical Engineering associates on customized configuration and maintenance solutions developed for reintroducing integrated equipment back into the environment after repair.
• Monitors and evaluates proposed software revisions to medical equipment systems and actively track and ensure that systems being upgraded.
• Develops working knowledge and skills to the level attainable for all server based medical equipment applications that Clinical Engineering is responsible for, as defined by the scope of the Client agreement; acts as a System Administrator in partnership with Client IT and Clinical teams for these systems.
• Performs all duties related to this position as they are