Media Supervisor, Paid Social

Company Description

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

Job Description

WHAT DOES A MEDIA SUPERVISOR, PAID SOCIAL DO?

The Media Supervisor, Paid Social is responsible for the workstream activities and overall performance of assigned portfolios. The Supervisor is responsible for ensuring paid search processes are followed and client campaign success is met, all while being the day-to-day face of the team for their assigned clients.  The Supervisor helps lead and grow the team in skill, capability and thought leadership, while providing professional coaching to individual team.

• Organization and kick-off of paid search planning sessions  

• Lead the final paid search plan recommendation and presentation  

• Conduct internal reviews and actively participate in client presentations  

• Drive collaboration with all channel experts, creating a holistic Media strategy/approach  

• Provides strategic direction to the planning and buying team so paid search KPI objectives are met  

• QA the paid search activation documentation  

• Responsible for the ownership and leading of recurring status meetings and reporting documents  

• Lead all reporting initiatives (SME insights, weekly/monthly/quarterly reporting, etc.)  

• Lead ad-hoc paid search team requests and deliverables  

• Responsible for the training and the day-to-day supervision of APs, Planners and Sr. Planners  

• Lead monthly professional coaching sessions with assigned team members, offering career direction, guidance and goal setting support 

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.   

• All other duties as assigned  

Qualifications

WHAT ARE WE LOOKING FOR?

• 5 – 7 years of paid social planning and buying through relevant social channels  

• An understanding of, and experience with third-party bid management platforms is a plus  

• This role requires strong experience in ideation, strategy and execution.  

• Expert-level paid search planning and buying experience  

• Proficient with Excel, PowerPoint, and Word.  Keynote a bonus  

• Expert-level understanding of the search engines and how each is used to achieve the client’s expectations of paid social 

• Holds all relevant certifications in the major search engine platforms  

• Experience managing the work, direction and performance results of a group of team members 

• Self-starter, team player, innovator, listener  

• A people manager at their core.  Shows the ability to manage APs, Planners and Sr. planners and their associated deliverables  

• Demonstrates strong communication skills, written and verbal  

• Has a history of strong presentation skills. Comfortable presenting to clients and internal teams  

• Demonstrates problem solving and troubleshooting skills. Has the ability to manage campaign issues and lead conflict resolution in a positive and professional manner  

• Ability to identify gaps and room for improvement in team workflows, processes and overall account management  

• Uses past experiences to positively shape and inform future projects, tasks and interactions  

• Consults and advises on campaign set-up, optimizations and management; and possess the ability to train others  

• Works well under pr