Team Lead - Rapid Rehousing

A BIT ABOUT US

Founded in 1875, our agency has grown over the years to address most of the challenges children, adults, families, and communities face across the lifespan, including substance use, child abuse and neglect, domestic violence/sexual assault, human trafficking, homelessness, juvenile justice, mental health, neighborhood distress, and poverty. Today, we offer 42 programs from 20 locations in east central Nebraska and southwest Iowa. At Heartland Family Service, we are committed to building a culture that values and celebrates diversity in addition to creating a trauma-informed environment.

WHAT YOU’LL LOVE ABOUT US

• A trauma-informed culture where you are encouraged and supported to show up to work every day exactly as you are!
• Flexible Work Schedule
• Work From Home Option (for some positions)
• Employer paid training opportunities on Clinical topics, modalities, and Evidence-Based Practices
• Flexible Leave (between 20-25 days) 
• Paid Holidays
• Tuition Reimbursement
• Educational loan assistance
• Health Insurance includes Medical, Dental, Vision, Voluntary Life Insurance, Voluntary Short-Term Disability, Voluntary Critical Illness, and Accidental coverage.
• 401K Retirement (up to 7% match)
• Casual Dress Environment
• Employee Assistance Program (EAP)
• Length of service cash awards
• Investment in continuous employee learning and development
• Paid four weeks of FMLA leave
• Structured support for a dynamic self-care plan that helps you to manage your work/life integration
• Strengths-based professional development and individualized coaching
• The knowledge your work is helping to provide hope and healing to people who need it most and changing our communities for the better! 

SUMMARY DESCRIPTION OF WORK

The Rapid Re-Housing program provides services in the form of temporary financial assistance and support services to individuals and families who are homeless and residing in Douglas/Sarpy/Pottawattamie County.  The Lead Case Manager will spend part of their time engaging landlords, as well as assisting the Program Coordinator with leading team meetings and team leadership including providing direction on case management and housing search to individual team members, as well as process improvements to enhance program effectiveness.   

Intensive case management responsibilities begin at this level.  Educational requirements are very specific.  Decision making, problem solving, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice and knowledge.

Compensation: starting at $20.72 and increased based on number of years of experience.
Work Schedule: 37.5 hours per week

Essential Duties and Responsibilities

• *Provides positive leadership and promotes the trauma informed culture for all direct service staff, program clients and in the community.
• *Leads team meetings, and provides feedback on case plans and service delivery.
• *Review caseload status of team members and assign new cases/referrals to ensure capacity.
• *Reviews and monitors client records to ensure that required information is collected, entered into prescribed formats, and reported in a timely manner prior to move-in, intake and exit
• *Assists the case manager in identifying and addressing threats to the client’s housing stability, as well as identifying opportunities to increase stability.
• *Provides case coverage in emergency and back-up situations.
• *Support case managers and housing advocates in locating, obtaining, and retaining suitable housing though housing search and placement services
• *Outreach to new landlords and property managers within the community to inform them of the programs and recruit prospective landlords
• *Maintain an updated database of all participating landlords and relevant property information and applicant eligibility criteria
• *Locate unit vacancies and maintain up to date database of available units on a daily basis, including ensuring that identified units meet the needs of program participants
• *Foster positive working relationships to increase retention of landlords through mediation, crisis resolution and ongoing contact and collaboration.
• *Participate in ongoing quality improvement efforts, including administering landlord satisfaction surveys and compiling results
• *Work with Housing Advocates, Case Mangers and landlords to identify creative solutions to address housing needs of program participants
• *Assist with conducting initial and annual inspections of h