Primary Location:

Nucleus Building - ULP - AMG

Address:

300 E. Market St. Louisville, KY 40202

Shift:

First Shift (United States of America)

Job Description Summary:

Develop, manage, and ensure effect delivery of patient financial assistance and procedure cost estimate services. Act as liaison throughout the ULP, providing program education support, tools, and resources to front-end revenue cycle business partners. Develop and provide education to patients or responsible guarantors regarding patient financial responsibilities, document and communicate patient payment options, and develop solutions to meet the patients’ financial assistance and cost estimate needs.

Job Description:

Patient Financial Assistance program ownership 

• Develop and maintain policies and procedures via industry benchmark data and best practices research and federal guidelines in partnership with ULP leadership.
• Interface with executive leadership, clinic management, and providers through presentation of program policies/procedures, performance against set goals, and projects within the program.
• Strive to meet or exceed charity care metrics set by revenue cycle leadership.
  • Set and develop goals for subgroups within the organization through strategic planning.
• Act as program liaison to all ULP (AMG and CMG) practices and revenue cycle departments
  • Develop and execute program introduction and continued education communication plan for clinic staff and managers.
  • Provide on-site support to clinic front desks and managers in delivering program education as well as executing patient program enrollment in an in-person setting.
• Owner of EHR-based communication regarding the program, including the management of workqueues, patient outreach, troubleshooting and problem resolution.
• Identify and execute program process improvement efforts.
• Analyze patient, clinic revenue data, and service-area economic data for proactive program outreach.
• Socialize the program to clinics and clinic leadership with program underutilization with targeted outreach efforts.
• Owner of all patient-facing communication for the program, including organization website, marketing materials, patient financial assistance web page, statement and collections vendor communication of the program, any/all other mediums through which the program can be communicated.
• Develop and provide education support to newly hired employees involved in revenue-cycle process through partnership with HR and hiring managers.
• Process patient financial assistance applications in a timely and efficient manner.
• Provide resources to help patients organize financial obligations, identify alternative resources to help in balance resolution including assisting with application to Medicaid and other programs.

Procedure Cost Estimate process ownership

• Develop and maintain policies and procedures via industry benchmark data and best practices research in partnership with ULP leadership.
• Interface with executive leadership, clinic management, and providers through presentation of program policies/procedures, performance against set goals, and projects within the program.
• Strive to meet or exceed cost-estimate metrics set by revenue cycle leadership.
  • Set and develop goals for subgroups within the organization through strategic planning.
• Act as program liaison to all ULP (AMG and CMG) practices and revenue cycle departments
  • Develop and execute program introduction and continued education communication plan for clinic staff and managers.
  • Provide on-site support to clinic front desks and managers in delivering cost estimate education as well as executing patient collection and payment plan enrollment for cost estimates in an in-person setting.
• Responsible for promoting effectiveness of process tools, including EHR workqueues, cost-estimate tool(s), and other technologies related to the process through partnership with IT and organization leadership within the revenue cycle department.
• Identify and execute process improvement efforts.
• Other duties as assigned.

Additional Job Description:

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma or GED, required
• Associate’s or bachelor’s degree strongly preferred
• Minimum 3 years’ experience in health care, preferred
• 3 - 5 years exp in healthcare fin counseling position
• Ability to multitask and navigate between multiple systems simultaneously
• Ability to handle a large volume of incoming calls

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledgeable in me