Director of Training Delivery

Who WE are:

RailPros is the premier provider of engineering and diversified safety services to America’s rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers’ challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people-first organization, we prioritize the well-being and growth of our employees, fostering a culture of caring and support. We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services – we are constantly innovating and staying abreast of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!

Job Summary:

The Director of Training Delivery is crucial to managing the training and media services delivery, efficiency, resource allocation, and overall performance. This individual will lead the training delivery team to success by guiding the delivery team efforts and assignments while establishing, implementing, and maintaining processes that allow the business unit to deliver high quality products and services that exceed our clients’ expectations.

Essential Duties & Responsibilities:

• Set and manage clear and transparent expectations for each role in the delivery team.
• Establish, maintain, and delegate key accounts for the business unit.
• Constant review of processes that lead to continuous improvements of delivery, communication, efficiency, and profitability.
• Identify areas of improvement and implement or modify current processes to eliminate potential disadvantages.
• Manage proposals and contracts within the purview of training operations (IE: ILT, Consulting, Audits & reviews, excluding custom design and media) that feature profitable pricing, description of services, and appropriate project teams.
• Communicate with the sales team to provide availability projections and time to target.
• Guide and challenge the entire delivery team to exceed expectations in all aspects of their individual role.
• Lead and attend meetings and/or events to support the Training and Media Services team.
• Collaborate directly with the Chief Sales & Growth Officer (CSGO) to align training service offerings with strategic sales goals, marketing campaigns, and business developm