About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. 

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Our insurance subsidiaries are rated A+ “Superior” by AM Best company and A “Strong” by Standard & Poor’s. Check out our strong financial track record here.

Position Purpose

As a Solutions Delivery Manager, you will lead a team of IT professionals, including Developers, Business Analysts, and Quality Assurance Engineers, to ensure high-quality, scalable technology solutions are delivered to meet business needs. With a focus on solution delivery, you’ll drive the end-to-end lifecycle of projects and enhancements, from requirements gathering and design through implementation, testing, and ongoing support. This role requires a blend of technical expertise and delivery management experience to guide the team in aligning work with enterprise and business objectives.

Principal Duties & Responsibilities 

• Manages relationships with other managers, business stakeholders and/or IT customers.

• Lead and mentor a team of Developers, Business Analysts, and QA Engineers to foster skill growth, drive accountability, and promote effective collaboration.

• Manage all phases of the delivery lifecycle, including requirements analysis, design, development, testing, deployment, and post-launch maintenance.

• Partner with business stakeholders to clarify requirements, manage expectations, and ensure project goals are achieved. Communicate regularly on progress, risks, and issues.

• Ensures adherence to company and IT enterprise standards, goals, processes and policies.

• Communicates and reinforces corporate-wide and IT specific strategies.

• Provides reports of status and work progress or project delivery.

• Initiates action to assure delivery of various aspects of projects, process improvement or work efforts.

• Leverages data, both quantitative and qualitative, to understand obstacles to delivering business value and takes action to address issues.

• Provides design recommendations based on architecture and technology IT organizational strategy

• Ensures User Acceptance Testing and user training is executed as needed.

Education & Experience

• Typically requires a bachelor’s degree in an Information Technology or Business discipline or a related field

• 5+ years of experience in IT delivery, with at least 3 years in a leadership role managing delivery teams (Development, QA, or related)

• [OR] equivalent level of education and experience 

• Technical experience in software engineering or solutions architecture is preferred, with a solid understanding of the software development lifecycle (SDLC) and solution design principles.
   

Knowledge, Skills, & Competencies

• Demonstrated experience in coaching, developing, and leading high-performing delivery teams.

• Strong foundation in software development practices and the ability to provide input on solution design and technical direction.

• Expertise in planning, overseeing, and reporting on complex solution delivery projects. Familiarity with Agile, Scrum, or other project management methodologies is preferred.

• Ability to use data to identify issues and make informed decisions to