Dedicated Fleet Program Manager Job

Purpose of the Job
The Dedicated Fleet Support Program Manager is a high visibility/key role to the success of our customers and maximizing their UPTIME.  This high impact, strategic influencer will be responsible for personally building and managing relationships across PPD, Peterbilt, Kenworth, dealers and our most prominent fleets to drive fleet UPTIME and deliver a world class customer experience.  The Dedicated Fleet Program Manager is responsible for driving strategic, data driven improvements to reduce service time to repair, onboarding new fleets, cultivating relationships across PACCAR, dealers and customers and managing a team of high performing account managers.  This requires creative problem-solving skills in unique, fluid circumstances; facilitating service help when trucks are in the shop; resolving complex dealer and fleet requests; thinking outside the box while working in a fast paced, time sensitive environment; and developing and maintaining excellent customer relationships.
 

Job Functions / Responsibilities

• Develop, maintain, and grow dedicated fleet customer base & relationships to increase service & parts sales through proactive remote diagnostics services.
• Along with Customer Experience Executive leadership develop & execute PACCAR Parts strategic plan to improve customer loyalty, deliver new service offerings, transform customer service into an inside sales team increasing parts & truck sales.
• Lead a team of high performing account managers and foster an environment of teamwork, creative problem solving and going above and beyond to support our customers.
• Present on strategic service initiatives, program status, and department metrics to PACCAR Parts Executive management.
• Support strategic customers and dealers, resolving issues quickly, improving customer loyalty.  Make decisions on credits to support dealers & resolve issues.
• Analyze parts and service issues, identify root cause and work with suppliers, product marketing, field service, division engineering and materials to resolve issues. 
• Provide mentoring and guidance on six sigma and general work performance to improve employee performance, customer satisfaction, sales and supplier performance.

 
Qualifications

• Bachelor's degree in business or related field required (MBA desired)
• Five to seven years of relevant work experience 
• Proven leadership experience.
   

Competencies and Behaviors

• Available for up to 50% travel
• Strong Leadership skills
• Supplier management 
• Six Sigma
• Project Management
• Executive communication and presentation
• Performance management
• Ability to manage through difficult situations and drive for results.
• Data analytics
• Excellent interpersonal and issue resolution skills.
• Advanced PC skills with MS Office Products; experience with AS400 preferred. Intermediate Excel and Access skills required.
   

Additional Information 

PACCAR Benefits:

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift
• This position may offer relocation assistance benefits
   

Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $106,300 - $150,260 annually. Additionally, this role is eligible for the full range of benefit options listed above.
 
Additional Information:

• Relocation assistance may be available for this position. 
• PACCAR Parts is an eVerify Employer.
• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging differ