Music Client Services Specialist

Established in 2015, Create Music Group is a leading music and entertainment company. The company operates as a record label, distribution company, and entertainment network which generates over 15 billion music streams each month on DSP’s. Named #2 on the Inc 5000 Fastest Growth Companies in America in 2020, the company has grown exponentially by leveraging its owned IP with its media and technology platform. The company works with superstar artists, major and independent record labels, and global media brands. It operates a number of companies including Label Engine, one of the largest independent music distribution platforms in the world, with over 75,000 artists and 5,000 label clients; and Flighthouse, a digital entertainment brand focused on Gen Z,  which has more than 300 million followers across social media. Create Music Group is based in Hollywood, CA and has 350 employees worldwide.

Job Summary

The Client Services Specialist is responsible for client support for the label clients who distribute their music with Create Music Group, through our internal software service, Label Engine. This role will also manage Label Engine administrative tasks that keep the distribution side of the business running. The Client Services Specialist provides support as an integral part of our music distribution cycle and is a great opportunity to further develop your skillsets in administrative support and build a career in the music business. 

Responsibilities

• Provide excellent customer service to our clients via email, and live chat
• Assist customers with platform questions, troubleshooting and general distribution inquiries
• Answer product-related questions and provide information about our music catalog, releases, and promotions
• Handle customer complaints and escalate complex issues to management
• Maintain accurate records of customer interactions and transactions using our CRM system
• Stay informed about industry trends, new music releases, and upcoming events to provide informed recommendations to customers
• Contribute to the continuous improvement of our customer service processes and procedures

Qualifications 

• Excellent communication skills, both written and verbal
• Can organize large amounts of data efficiently
• High attention to detail
• An expert in time management

Pay Scale

• $20.00-$24.00 USD per hour 
• The final compensation within this range will be determined based on the candidate’s experience, skills, and overall fit for the role.