Dir Technology Operations-Retail Health

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Day, Schedule: Business Hours

Position Summary

The Technology Director will oversee technology's strategic and operational aspects within MultiCare Ventures, a leading healthcare ambulatory MSO. This role drives technology initiatives that enhance patient care, streamline business operations, and ensure compliance with healthcare regulations. The Technology Director will lead project management efforts, manage vendor relationships, and align technology solutions with organizational goals to support our network of ambulatory practices.

Responsibilities

Project Management

• Plan, execute, and oversee technology projects, including EHR (Electronic Health Record) implementations, system upgrades, and process optimizations, ensuring timely delivery within scope and budget.
• Develop project timelines, allocate resources, and manage cross-functional teams to achieve project milestones.
• Monitor project performance using KPIs and provide regular updates to senior leadership.
• Vendor Management
• Identify, evaluate, and select technology vendors and service providers to meet the organization’s operational and strategic needs.
• Negotiate contracts, manage vendor performance, and ensure compliance with service-level agreements (SLAs).
• Foster strong partnerships with vendors to support innovative solutions and resolve issues efficiently.

Business Operations

• Collaborate with clinical, administrative, and financial teams to align technology solutions with operational workflows and business objectives.
• Oversee the integration and maintenance of healthcare IT systems, including EHRs, practice management software, telehealth platforms, and data analytics tools.
• Ensure technology infrastructure supports scalability, security, and operational efficiency across multiple ambulatory locations.

Strategic Leadership

• Develop and implement a technology roadmap that supports the MSO’s growth and enhances service delivery to affiliated practices.
• Stay informed of industry trends, emerging technologies, and regulatory changes (e.g., HIPAA, HITECH) to ensure compliance and competitiveness.
• Provide recommendations to executive leadership on technology investments and cost-saving opportunities.

Team Management

• Lead and mentor a team of IT professionals, fostering a culture of collaboration, accountability, and continuous improvement.
• Coordinate with internal staff and external consultants to execute technology initiatives effectively.

Requirements

• Bachelor’s degree in related field; Master’s degree preferred
• 5 years’ experience in a technology management role, including leading teams and multiple technical environments
• Proven expertise in project management methodologies (e.g., PMP, Agile, or equivalent certification is a plus).
• Strong experience in vendor negotiation and management within a healthcare IT context.
• Deep understanding of healthcare operations, including EHR systems (e.g., Epic, Cerner, Athenahealth), billing software, and regulatory requirements.
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders.
• Analytical mindset with a focus on problem-solving and process optimization.

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the pati