Private Client Services Director

Something Extraordinary Every Day™

 

The addition of a Director of Clienteling & Private Client Services at La Roca will enhance the ability of the village to remain as a global magnet, as one of the world’s most desirable locations.

 

The Director of Clienteling & Private Client Services will create and deliver a strategy to acquire and retain High Net Worth (HNW), Ultra High Net Worth (UHNW) and VIP guests for La Roca Village and our brand partners.

 

This is a fantastic role for someone working in a Director role in Personal Shopping, Clienteling, Business Development in Luxury Fashion, Luxury Retail or Luxury Hospitality.

 

Key responsibilities include:

 

• Develop and lead the Private Client Services team
• Build and drive the short, medium and long term strategy to create a world leading destination for HNW guests
• Build new partnerships and augment existing partnerships with providers of HNW clientele.
• Curate and create the content for the Village’s VIP space, The Apartment
• Create and support a compelling series of events and activities

 

 

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us as Director of Private Client Services, you’ll have:

 

• A minimum of 7 year’s experience in a managerial capacity in within a hospitality, luxury, or event based industry;
• A strong network, both locally and internationally, of HNW individuals ready to shop at La Roca
• Excellent people skills in all directions (Stakeholders, direct reports, brand partners & guests);
• Strong interpersonal and communication skills;
• A service attitude with a clear display of empathy and five star luxury (Passionate about exceeding client expectations on a day-today basis)
• Good understanding of the HNW, UHNW and VIP individuals’ requirements and able to deal with varying levels of clients/ brand partners with different status’, cultures and behaviours
• Deep understanding and passion for Luxury and Premium Brands

 

There’s no one quite like us

The Bicester Village Shopping Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Village Shopping Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

 

Why we’re exceptional

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:

 

· Looking after you: You’re entitled to 25 days of annual leave (plus Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. We provide above industry average life assurance cover, income protection, pension, personal travel insurance, dental and eyecare, private healthcare.

· Treating you: discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus

· Championing you: you��ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.

 

Come and live your story with us

The Bicester Village Shopping Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family.