Senior Operations Manager, Day Shift, Outpatient Imaging

Outpatient Imaging - Blackwell

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Adventist HealthCare seeks to hire an experienced Operations Manager for our Outpatient Imaging department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As an Operations Manager, you will:
• Coordinate, in conjunction with the physician leader and Director of Operations and Business Development, the human resource functions for clinical staff, including hiring, performance evaluation, and counseling.
• Determines the composition and scheduling of staff to assure the delivery of effective and cost-efficient care.
• Provides day-to-day operational supervision of a team of administrative, technical, and/or clinical (non-provider) employees. Includes working in collaboration with the Administrator to interview, hire, terminate, discipline, manage performance, etc., of non-provider team members.
• Work with the Director to coordinate workflow, standardized processes, and manage efficient operations.
• Able to support clinical team members with procedures and processes.
• Will support with organizational growth of Outpatient Imaging centers.
• Required to travel to all current outpatient imaging offices
• Provides clear guidance and support with structured processes and procedures across the board in
• Provides guidance and support to team members to efficiently perform their job responsibilities.
• Coordinates operational needs/requirements of the office, to include but not limited to maintaining machines and equipment; to procure office and medical supplies, equipment, phone service, IT support, etc
• Assists in providing information for budget justification and maintains reports and records needed to account for the utilization of funds.
• Manage all Supply needs for the offices.
• Develops, evaluates, recommends, and implements methods to improve the processing of the work of the office and utilization of personnel and equipment.
• Will manage all equipment operations, downtime of the Equipment’s and create PO for Services for the offices.
• Manage all clinic patients, assist and create processes for clinic patients and work with the team to give clear direction on scheduling and proper billing.
• Supports departmental leadership in decision making by providing data and benchmark information to assess the capital equipment's ability to meet departmental needs. Participates in strategic planning activities to develop a plan for future capital equipment.
• Identify and track new business opportunities
• Develops, revises, and implements standards and policies for operational aspects of OP Imaging patient care goals and objectives.
• Demonstrates understanding of how to facilitate and promote a cultural change in an organization
• Participate in the hiring process of new team members, which includes interviews, panel interviews, interactions, etc.
• Champion AHC OP Imaging culture, identify and propose innovative ways to enhance the employee experience
• Responsible for all system upgrades/testing, etc., as it relates to Patient Access computer programs (i.e., electronic scheduling book, registration functions, etc.)
• Build programs that serve as a pipeline for imaging referrals.
• Participate in the hiring process of new OP Imaging team members, which includes interviews, panel interviews, interactions, etc.
• Familiarity with Press Ganey and patient satisfaction survey results.
• Uphold the values and customer service standards of the organization.
• Ability to work under pressure and balance many competing priorities.
• Responsible Front desk team members and their processes.
• Other duties as assigned and/or needed.

Qualifications include:
• B.A./B.S. degree from an accredited university in a business, healthcare or related field of study required. Master’s Degree in a related field preferred.
• Strong leadership and consensus-building skills with a minimum of five years of supervisory experience in healthcare
• Minimum of five or more years of experience in Imaging.
• ARRT R.T. (R) or RN credentials required
• Polished presentation and interpersonal skills.
• Must possess top-level business management, interpersonal, and facilitation skills.
• Needs good knowledge of Microsoft Office and Windows-based computer applications.
• Ability to work independently and handle a multi-task environment.
• Strong organizational skills.
• Protects the organization’s value by keeping information confidential.
• Performs all other duties as assigned.

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