Customer Master Data Program Manager

Job Description

We are excited to introduce a new opportunity for an experienced Program Manager to drive customer master data projects for our Animal Health (AH) Business. This role will be responsible for managing the customer master data portfolio, driving Customer Onboarding and Customer MDM improvements.

We are dedicated to achieving competitive advantage through the alignment of IT priorities with business modernization and productivity initiatives. Our goal is to deliver transformative results by employing diverse, talented teams of motivated tech professionals who are committed to rapid, high-quality delivery. We are passionate about creating a culture where diversity and inclusion are celebrated, and we aim to be recognized as a destination for the most capable technology professionals.

We are the Information Technology (IT) organization for our Animal Health company, responsible for partnering with business leaders to provide intelligent automation solutions that drive data-focused, self-driving capabilities and ensure reliable information management. The position reports to the Animal Health IT Intelligent Automation & Enterprise Data lead.

 Responsibilities

• Apply appropriate project management methods and tools. Identify, assess and manage risks effectively throughout customer (master) data projects

• Defines, documents and executes small projects or sub-projects in the customer data space. Actively participate in all phases of the project

• Agree on project approach with stakeholders and prepare realistic project plans (including scope, schedule, quality, risk and communication plans). Track activities against the project schedule, managing stakeholder involvement as appropriate

• Monitor TCO for customer master data projects, including budget, time, quality and resources used, and take action where these exceed agreed tolerances

• Work closely with business and IT partners to identify and interpret commercial, sales, and marketing customer master needs in executable customer MDM project plans

• Review requirements for the customer MDM platform, including its UI/UX

• Understand user personas across the whole customer data journey, to support delivery of a fantastic customer MDM user experience that balances user desires with technology capabilities

• Develop and maintain customer MDM product materials, including training documentation, SDLC documentation, and product guides, to ensure data integrity across all customer master solutions

• Collaborate with end-to-end customer MDM program delivery teams, and support the Customer MDM lead with strategic roadmap development

Qualifications

• A Bachelor’s degree in computer science, engineering, or a related discipline

• Minimum of 7 years of experience in Project and/or Program Management

• Minimum of 3 years of experience with CRM/Commercial processes

• Minimum of 3 years of experience with Data Governance/MDM Solutions (e.g., Informatica MDM, Reltio, Semarchy, SAP MDG, Aera, Collibra Data Governance and Tibco EBX)

• Experience with MDM solutions in the pharmaceutical industry is a plus

• Experience working with customer engagement models, customer MDM, sales & marketing data is highly preferred

• Agile Scrum Master or Agile Product Owner Certified

• Exceptionally well-developed interpersonal skills and ability to negotiate and influence stakeholders and business strategy effectively

• Ability to navigate cross-divisional programs, coordinate projects and processes across regional/global boundaries, and work in effective cross-functional teams

• Excellent communication skills, with the ability to communicate at all levels within the organization

• A team player who places great emphasis on collective achievements and team diversity

What we offer

• Exciting work in a great team, global projects, international environment

• Opportunity to learn and grow professionally within the company globally

• Hybrid working model, flexible role pattern

• Pension and health insurance contributions

• Internal reward system plus referral programme

• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution

• Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card

• Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discoun