Customer Service Traffic Clerk - NM Hope

Division

New Millennium

Overview

Responsible for creating BOL’s for NMBS products while working closely with the shipping department and our customers.

Responsibilities

• Check to see if everything shipped from day before
  • In OIS, Shipping tab, Bill of Lading
  • Look at the Ship Date column and any loads that aren’t showing shipped, check with guard to see if they are actually still here.
  • If loads are still here contact carrier and see why and when they will leave.
  • Notify customer if load will be late.
• Print Standard Dispatch Report for the Guard Shack
• Make sure dispatch jobs have delivery info (contact info/address and correct delivery dates/times)
• Create/print BOLs
• After printing BOLs check that all items are shipped and mark shipping complete
• After all BOLs are printed, print standard dispatch report for guard shack ( so they can verify they have all BOLs)
• Create buyout BOLs
• Handwritten BOLs for coils
  • Bill of Lading No. is the date (ex. 20150720)
  • Fill in date, shipper, trailer number, description, weight, and take to guard shack
• Back-up for Dispatcher
• Print pouches as needed
• Keep guard shack informed/supplied
• Download outgoing load pictures on customer service drive on Monday or at least once week
• Send acoustic forms to customers for all jobs requiring acoustic insulation
• Order all acoustic insulation at customer’s requested dates
• Send completed load list with copies of each BOL to all carriers as loads are completed
• Send carriers dimensions and delivery info of each oversized load

Qualifications

Required

• Experience in transportation or logistics.
• Ability to work in a fast-paced, ever changing work environment.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Excellent written and communication skills/customer service skills.
• Strong attention to detail and organization skills.
• Ability to effectively manage multiple projects to completion, according to schedule.
• Above average computer skills.

 

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.