IT Business Analyst & Operations Coordinator

Dixon is seeking a Business Analyst & Operations Coordinator to join our IT Software Department, which includes Development and Business Intelligence teams. This role is ideal for someone with internal operations experience, strong organizational skills, and a passion for solving business challenges by working closely with highly technical teams.

This is not a traditional project manager role. We’re looking for a flexible, driven individual who can bring order to dynamic workflows, help align departmental priorities, and support execution across a wide range of initiatives. The ideal candidate understands Dixon’s commitment to operational excellence and our goal of being the easiest company to do business with.

Our comprehensive benefits package is designed to support your well-being and professional growth. We offer medical, dental, and vision insurance for you and your family, competitive salary, bonus programs, and 401K retirement plan, training opportunities, tuition reimbursement, vacation and PTO, paid holidays, gym reimbursements, and more! The potential targeted range for this position is $60,000-$80,000/yr.  Join us and be a part of a team that values your contributions and supports your goals!

Key Responsibilities:

• Work within the IT Software Department to drive coordination, prioritization, and cross-functional execution across Development and Business Intelligence teams
• Bring structure to the intake, triage, and prioritization of new requests and initiatives.
• Coordinate with internal stakeholders to understand business needs, group similar or related requests into focused, actionable projects, and translate them into clear technical direction for team review and prioritization.
• Help manage and organize the team’s backlog—balancing urgent requests with long-term priorities.
• Lead efforts to review and streamline existing Business Intelligence, reporting, and internally developed software solutions.
• Collaborate with developers to implement AI-enabled tools for code documentation and process improvement.
• Support testing coordination, documentation, user training, and rollout communication.
• Apply operational knowledge and Dixon’s customer-first mindset to ensure alignment of technology efforts with business needs.

Qualifications:

• Internal Dixon experience is strongly preferred, especially with operational workflow, process improvement and cross functional collaboration
• 2–4 years of experience in operations support, systems coordination, business analysis or a similar role.
• Strong organizational and prioritization skills with the ability to manage multiple concurrent initiatives.
• Excellent communication and interpersonal skills, especially when working across technical and operational teams.
• Experience with tools that support organization and clarity—such as helpdesk or ticketing systems, project management platforms, or collaboration tools like Google Workspace—is helpful. Familiarity with creating timelines, visual workflows, and managing backlogs is a plus.
• Experience working with enterprise systems, business applications, reporting tools, or data platforms is a plus
• Interest in or experience with AI tools to support documentation, automation, or analytics is a bonus.
• Bachelor’s degree in Business, Information Systems, or a related field — or equivalent experience, including relevant professional or military experience in place of a formal degree.

Ideal Candidate Will:

• Have a strong understanding of Dixon’s operations and our customer-first philosophy.
• Be proactive, curious, and capable of navigating complexity with confidence.
• Excel at connecting business needs to technical execution.
• Be comfortable learning quickly and jumping feet-first into unfamiliar systems and workflows.
• Collaborate effectively with team members across all levels and departments.
• Be ready to grow with us and help drive clarity, coordination, and momentum within Dixon

Experience & Role Understanding

These questions will help you gauge their direct experience and how they perceive the responsibilities of this job.

• The job involves translating business needs into clear technical direction. Can you walk me through a time you've done this? How did you ensure the technical team understood the business problem they were solving, not just the task they were given?
• The job description mentions managing a backlog and balancing urgent requests with long-term priorities. Describe your approach to prioritizing a dynamic workload with competing demands.

Problem-Solving & Situational Questions

These question