Survey Interviewer

Job Description

ICF is hiring flexible On-Call REMOTE Survey Research interviewers! The work supports vital health-focused surveys for our Federal and global health agencies. As a Survey Researcher at ICF, you’ll help collect data via specific telephone questions; the collected data is used to identify risks and monitor trends that allow our clients deliver targeted effective health policy interventions. Do you have great telephone communication skills, computer entry, time management and organization skills? If so, this might be the next role you are looking for-apply today. 

This role is fully remote and On-Call, approximately 20 - 29 hours each week. Hours of work can vary and the ICF Recruiter will provide schedule options. 

Watch the video below for a preview of this role: 

Job Preview: Survey Interviewers at ICF - ICF (wistia.com) 

Job Description: 

• Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. We will train you on delivering the script and how to enter the responses. 

• During each survey interview, we’ll ask you to positively engage with members of the public and remain neutral and unbiased regarding their responses. 

• Continue to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals. Our goal is to develop highly trained and motivated team members who can enjoy dynamic and rewarding work experience. 

• Must be able to sit for long periods of time. 

Required Qualifications: 

• High school diploma/GED 

• Must live within one of the following states to perform this role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, North Carolina & North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, New Hampshire, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, & Alabama.

• Must pass a criminal background check.

Preferred Skills/Experience: 

• 6 months previous call center, customer service or collections experience strongly preferred. 

• Previous experience collecting and recording data from the public. 

Professional Skills: 

• Active listening and communication skills, both written and oral. Must be able to enunciate clearly and coherently. 

• Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview. 

• Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude. 

• Ability to be flexible in a work schedule and to work limited overtime as necessary required. 

• Clear telephone speaking voice and ability to read accurately from a script 

• Basic computer skills including keyboard skills and accurate data entry.   Ability to type 30 words per minute.

• Fluent in reading, writing, and speaking in English. 

• Must meet standard performance metrics. 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

 

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email