Transition Manager (Delivery Manager / Finance & Insurance)

Req ID: 352521 

 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

We are currently seeking a Transition Manager (Delivery Manager / Finance & Insurance) to join our team in Plano, Texas (US-TX), United States (US).

 

Job Duties and Responsibilities:

 

Transition Manager – Finance & Insurance

 

Job Summary

The Application Managed Service Transition Manager (Finance & Insurance) is responsible for leading the transition of financial services and insurance applications into a Managed Services (AMS) operating model. This role ensures regulatory compliance, data security, audit readiness, and business continuity while transitioning mission-critical systems supporting core banking, payments, trading, underwriting, claims, actuarial, and financial operations.

 

Day to Day Job Duties:

(What this person will do on a daily/weekly basis)

• Lead end-to-end transition of finance and insurance applications into Managed Services, including core banking, policy administration, claims, underwriting, billing, payments, trading, risk, and financial reporting systems.
• Develop and execute detailed transition plans aligned with regulatory, audit, risk, and compliance requirements.
• Manage structured knowledge transfer from internal teams, system integrators, and incumbent vendors to AMS support teams.
• Plan and execute transition cutover activities with minimal impact to customer transactions, financial reporting cycles, and regulatory operations.
• Ensure transitions comply with applicable financial and insurance regulations such as SOX, PCI DSS, GDPR, GLBA, FFIEC, FCA, EBA, NAIC, and local regulatory requirements.
• Coordinate closely with Risk, Compliance, Legal, and Audit teams to meet internal control standards and regulatory expectations.
• Ensure secure handling, access control, and protection of sensitive financial data and Personally Identifiable Information (PII).
• Act as the primary point of contact for business leaders, IT leadership, compliance, risk teams, and vendors throughout the transition lifecycle.
• Conduct transition governance forums, risk and readiness reviews, and executive-level status reporting.
• Ensure AMS teams are operationally ready with required access, secure environments, tools, and operating procedures.
• Establish and validate ITIL-based service management processes including Incident, Problem, Change, and Release Management, ensuring segregation of duties.
• Define and manage SLAs, OLAs, escalation paths, and on-call support models supporting 24x7 financial operations and peak business periods.
• Identify and mitigate risks related to transaction integrity, system availability, regulatory compliance, and financial exposure.
• Validate disaster recovery, high availability, and resiliency plans to meet regulatory and business requirements.
• Define and manage entry and exit criteria for transition completion and steady-state service acceptance.
• Define, track, and report KPIs, SLAs, and regulatory metrics post-transition.
• Drive service stabilization and continuous improvement initiatives focused on availability, performance, compliance, and cost optimization.
• Support internal and external audits, regulatory reviews, and compliance assessments.
• Ensure creation, validation, and maintenance of audit-ready operational documentation including runbooks, SOPs, control procedures, and application support guides.
• Maintain documentation repositories and evidence required for regulatory and audit purposes.

 

Basic Qualifications:

(Skills required for this job with minimum years of experience)

• Bachelor’s degree in Information Technology, Finance, Business, Engineering, or equivalent work experience.
• Minimum 6–10+ years of overall IT experience with strong exposure to Financial Services or Insurance Application Managed Services.
• Minimum 3+ years of experience managing application transitions into AMS or outsourced support models within regulated environments.
• Experience working with banks, insurance companies, investment firms, or financial services organizations.
• Strong knowledge of ITIL-based service management and service transition frameworks.