Delivery Director

Req ID: 291854 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Director to join our team in Nashville, Tennessee (US-TN), United States (US).

 

NTT DATA State, Local and Education Division is looking for a strategic and collaborative Director of Services Delivery to provide strategic direction, organizational people leadership, and tactical execution of an assigned healthcare account. The candidate will deliver a great business partnership experience with the customer while driving the transformation activities towards the goals of NTT DATA. A critical area of focus for this role is to identify, modify and execute practices to provide efficient operations to deliver the highest business value through effective management of IT resources (people, finances, services) and collaborate closely with other Senior Leaders to integrate highly valued IT services and solutions.

 

This leader will be customer-oriented, work with a high sense of urgency, and a focus on quality, value, and timely delivery. You will direct the technical execution of multiple, concurrent solutions while adhering to healthcare standards and while creating a great user experience. You will provide expertise in the form of organizational and people leadership, technical advisory services, program governance, customer and vendor engagement, and continuous service improvement oversight. The Delivery Director will report to the Sr. Director of Digital Workplace Services.

 

Responsibilities include:

• Accountable for the delivery of service commitments to customer
• Develops account plan in coordination with the Customer Executive who owns the integrated, final plan.
• Manages delivery components of the Account P&L.
• LOB is responsible for pricing and setting margin and the Customer Delivery Executive owns deal governance and technical certification.
• Ensures that full life cycle delivery costs are within or better than the delivery costs committed within the approved deal model.
• Responsible for-profit goals and effectively manages LOB account P&L and forecasts.
• Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
• Manages staffing and maintaining a diverse and effective workforce.
• Responsible for career development/planning, performance and pay discussions of team members.
• Coordinates the activities of technical solution team members to meet contract obligations.
• Provides complex metrics and reporting support to all relevant stakeholders.
• Identifies opportunities for Growth and Innovation and supports planning and execution for the same.
• Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous service improvement.
• Identifies opportunities for increased productivity and efficiency through ident