Sr. Field Service Specialist – CCSS FLSO (Offutt)

Date Posted:

2025-08-07

Country:

United States of America

Location:

NE103: 106 Peacekeeper Offutt Bld 185 106 Peacekeeper Drive Building 185, Offutt AFB, NE, 68113 USA

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​

Security Clearance:

DoD Clearance: TS/SCI

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

Raytheon Field Engineering is hiring a Principal Field Service Specialist at Offutt Air Force Base to support Command and Control Switching Systems (CCSS). A successful candidate will be self-confident and resourceful; able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior; maintain a high energy level with the ability to fit dynamically into the team.

What You Will Do

• Work independently in a customer support role to provide on-site Engineering and Technical Assistance Services on a routine basis.
• Identify customers’ needs, clarify information, explain procedures, answer questions, research every issue and provide solutions and/or alternatives.
• Document field issues for replication and maintain records for later analysis and coordinate with other departments who will be affected.
• Work with other engineering disciplines and subject matter experts to resolve issues.

What You Will Learn

• Maintaining focus and adaptability by engaging with customers with different personalities through written and verbal communication.
• Following installation/instruction guides and perform various troubleshooting techniques.

Qualifications You Must Have

• Typically requires a Bachelor’s in Science, Technology, Engineering, or Mathematics (STEM preferred) and a minimum of 5 years of prior engineering experience. Experience in lieu of education option.
• Active and transferable U.S. government issued Top Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
• 5+ years’ experience with Networking or Switching systems.
• Experience with DSS-2A switch operation, programming and system integration within the DRSN.
• Experience with performing Software and Firmware upgrades on Windows, Linux, and VxWorks.
• Experience in utilizing the Microsoft Office suite, including advanced skills in Visio and OneNote.
• Experience in operating cable production equipment and utilizing specialty tools.

Qualifications We Prefer

• Familiarity with DISA’s Juniper IP Network and Circuit-To-Packet (CTP) devices, including dedicated and bulk encryption, as well as experience with Internet Protocol (IP) switching.
• Experience in reading, interpreting, and executing statements of work, drawing packages, wiring diagrams, floor plans, technical documentation, directives, and standards.
• Demonstrated ability to multi-task, set priorities, and manage time effectively.

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
• Not Relocation Eligible.
• Not eligible for Employee Referral.

This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSACAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life in