Site Reliability Engineer - Independent consultants only - W2

Company Description

MSRcosmos is an IT Services subsidiary of the MSRcosmos Group,
A U.S.-based multinational conglomerate. MSRcosmos Group focused on diverse ventures ranging from IT services to real estate and education. Together, both companies believe that business success and serving humanity are symbiotic and strive to excel at both.

Job Description

USC - Independent consultants only

USC - Independent consultants only

USC - Independent consultants only

USC - Independent consultants only

USC - Independent consultants only

Title: Site Reliability Engineer - Independent consultants only - W2

Location: Houston, TX – Hybrid

Level: Entry to mid-level is fine. 2-5 yrs exp

Key Responsibilities: 

• Observability: Continuously observe production health dashboards in DataDog to detect anomalies or system disruptions.  
• Issue Triage: Rapidly assess and escalate technical problems to relevant teams while initiating mitigation steps.  
• Customer Support: Join critical customer calls to provide technical insights and ensure swift issue resolution.  
• Weekly Reporting: Prepare and present detailed weekly reports on project status, risks, and milestones using slides (PowerPoint).  
• Project Tracking: Maintain and update project management tools (e.g., Jira, Smartsheets) to track timelines, deliverables, and dependencies.  

Requirements:

• 2+ years in technical support, operations, or project management.  
• Proficiency in dashboard tools (e.g., Grafana, Tableau) and project management software.  
• Strong presentation skills with experience creating executive-level updates.  
• Ability to communicate complex technical details to non-technical stakeholders.  

Additional Information

All your information will be kept confidential according to EEO guidelines.