Virtual Patient Care Coordinator

Description

This position is on-site at our Business Office in Jackson, Michigan providing support to patients at multiple Physical Therapy clinics. If you are a proactive and self-motivated individual with a passion for providing exceptional support, we want to hear from you! We are seeking a talented and highly organized Virtual Patient Care Coordinator to join our team. Join us in delivering top-notch assistance and making a positive impact for our patients every day. Apply now to embark on an exciting journey as a Virtual Patient Coordinator with our team!

Orthopaedic Rehab Specialists is a dynamic and growing company dedicated to providing an exceptional experience for our patients. As part of our team, you'll have the opportunity to utilize cutting edge technology as you build meaningful relationships and experiences for the patients coming to us for care.

The ideal candidate will be responsible for answering phone and video calls, greeting patients, scanning and printing items, taking payments, as well as scheduling follow up appointments. The ability to multi-task and work as a team with other Virtual Patient Coordinators is paramount. We provide flexibility and compensation concurrent with abilities and successful customer experience ratings.

Responsibilities:

• Manage schedules, appointments, phones, and administrative duties as assigned

• Handle email correspondence and respond to inquiries in an efficient and professional manner

• Exhibit ability to conduct personable interactions with patients via video platform

• Perform patient services virtually through state of the art video technology

• Maintain confidentiality and handle sensitive information according to HIPAA guidelines.

• Adapt to the needs and preferences of different patients to deliver personalized support

Requirements

Important Skills:

• Excellent communication skills and an engaging personality
• Advanced organizational and time management skills
• Ability to work independently with minimal supervision
• Attention to detail and accuracy in completing tasks
• Flexibility to adapt to changing priorities and multitask effectively
• Commitment to maintaining professionalism and confidentiality at all times
• Strong people and computer skills

Preferred Qualifications:

• Prior work in a healthcare or call center environment
• Experience or interest in self-check in Kiosk technology
• Experience with Electronic Medical/Health Records; experience with Raintree
• Knowledge of additional languages is a plus