New Student and Family Program Coordinator (Student Services Professional II), New Student Orientation and Family Programs

Job Summary

Under the general supervision of the Director of New Student Orientation and Family Programs, the New Student and Family Program Coordinator plays a pivotal role in facilitating a smooth transition for new students and their families to California State University, San Bernardino (CSUSB). This position provides comprehensive, student-centered support by assisting with the design and implementation of programs and initiatives that align with enrollment goals, foster student success, and engage parents and families. Key responsibilities include assisting in the development and maintenance of parent and family orientation programs, advising newly admitted students and families on critical transition information, and highlighting on-campus resources and engagement opportunities.

Duties & Responsibilities

• Apply knowledge of university practices and procedures to advise newly admitted students and their families, assisting them with essential enrollment processes and supporting their personal transitions into the university.
• Utilize interviewing and other effective assessment techniques to evaluate student and family needs, identify challenges, obstacles, and barriers during their transition and recommend tailored solutions.
• Apply knowledge, judgment, and initiative to address sensitive or complex situations, adapting program procedures as necessary.
• Advocate for students and families by providing support, guidance, and referrals to campus resources.
• Guide students and families in academic, financial aid, and engagement matters, connecting them with appropriate resources to support their onboarding success.
• Assist in creating and coordinating orientation programs for parents and families of first-year and transfer students, collaborating with campus partners to create meaningful and inclusive experiences.
• Facilitate transitional programming during in-person and online orientations, move-in days, yield events, and other key university activities.
• Provide lead work direction and training to student staff, including student parent liaisons and orientation leaders, to effectively support student and family orientation and engagement efforts.
• Utilize assessment data and feedback to continuously refine and improve orientation content, delivery, and overall effectiveness.
• Maintain detailed records, reports, and documentation to support program evaluation and decision-making.
• Create and maintain communication materials, including but not limited to newsletters, handbooks, webinars, and the Campus ESP parent portal, to ensure students and families are well-informed throughout the admissions process and their transition to the university.
• Maintain and update the parent and family website, ensuring it reflects current outreach, marketing efforts, and relevant information to support the transition and success of students.
• Coordinate and track the development and timeline of communication materials for students and families sent out through enrollment management CRM (Customer Relationship Management) system.
• Collaborate with campus partners to coordinate speakers, workshop presenters, panelists, and other contributors for family orientation and engagement programs.
• Assist in the development and maintenance of a Family Advisory Board by recruiting and supporting members to serve as advocates for students and partners in initiatives that facilitate the successful transition of first-year students.
• Maintain the front office student assistant operations, ensuring efficient handling of inquiries, orientation registration, and scheduling.
• Support the recruitment and training of student assistants, fostering a supportive and professional environment.
• Provide assistance to ensure front office coverage, ensuring students are served during normal business hours, including lunches and breaks.
• Collaborate with academic units, advising centers, and student affairs departments to align orientation with institutional goals and learning outcomes.
• Establish and maintain close working relationships with other campus offices and departments both in-person and via electronic communication to coordinate inclusive orientation programs.
• Provide thoughtful and dedicated support for other CSUSB transition programming and/or campus-wide events and initiatives as directed.
• Work with academic units, advising centers, and university divisions (Student Affairs, Information Technology, Administration and Finance, and Advancement) to intentionally connect university strategic plans and learning outcomes with orientation program goals and objectives.
• May work some late evenings and early weekends during events.
• Other classification related duties as assigned.