Operations Supervisor

Location Zip Code:

23462

Job Family:

Field Management

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team! The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This is a full-time position located in the Virginia Beach, VA area.

What we offer:

• Competitive annual salary $50,000-$65,000

• Annual performance bonus

• Yearly incentive trip 

• Company iPhone provided

• Save money from driving our vehicle 

• Company gas card provided

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match up to 4%

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

Responsibilities include:

• Responsible for customer retention, employee retention and improving customer revenue for their assigned team

• Meet requirements for personal service production

• Continually monitor and balance labor utilization with production in order to optimize overall efficiencies

• Manage payroll for all Service Professionals and Lead Service Professionals within the team

• Strive to achieve high operational efficiency and effective labor management

• Growth and success of areas by ensuring safe and efficient delivery of quality services

• Execute plans for improvement of deficiencies identified by leadership for the team and report the progress

• Meet KPI standards

• Create a positive atmosphere of learning and growth for all Service Professionals

• Actively seeks opportunities to develop, improve and innovate themselves and their teams

• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools

• Review Service Professional performance metrics with the Operations Manager

• Manage, maintain, and ensure the delivery of high-level service quality from your Service Professional

• Deliver excellent customer service to potential and existing customers

• Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion

• Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field

• Remain compliant with state and federal laws, regulations, and licensing. 

• Obtain local and state licensing 

Qualifications:

• Excellent verbal, written, and communication skills 

• Interpersonal and collaboration skills 

• Strong analytical and problem-solving skills

• Ability to analyze information and think systematically

• Strong ability to lead and manage a team

• Proficient with Google drive functions or related software

• A US driver’s license that has been valid for a minimum of 3 years is required

• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)

• A drug test and background check will be performed on all new hires

• Ability to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services

Aptive Environmental:

Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the