IT Production Technical Lead Support Engineer

Company Description

Founded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You’ll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you’ll be able to explore a huge tech stack.

Job Description

The EDI production team is supporting the BPCE Payment Services. BPCE Payment Services supports, thanks to its recognized expertise in the field of electronic banking and payment flow processing, banks and subsidiaries of BPCE Group (Banques Populaires, Caisse d’Epargne, Bred…), and external customer of financial institutions and payment service providers.
First to operate Apple Pay, Samsung Pay and instant payment in France and processor of Banque Populaire and Caisses d'Epargne, first Visa card issuers in continental Europe, BPCE Payment Services manages more than 20% of the payment processing activities in France.

We are in charge of IT platform managing credit transfers and direct debits for professional customer: small, medium and large company. The team needs to provide 24/7 support because the provided service never close, and during the business hour we are subject to daily cut off with contractual commitment.

Our infrastructure is mainly on Linux RHEL with Jboss, Apache, Java Virtual Machine. Installations are made with XLDeploy/XLRelease, monitoring with Zabbix/Appdynamics/ELK, 100% of our application is developed by BPCE SI in France.

Our team manage IT platforms in production (solve incidents and deliver changes on applications and jobs without interruption for customers) and build IT architectures on our internal cloud during business projects. You will work with different teams like dev teams from BPCE SI, infrastructure and security teams from BPCE IT.
 

We have 2 different users :

• Customers of BPCE Group (Banques Populaires, Caisse d’Epargne, Bred, Crédit Coopératif, Natixis.…)
• BPCE Payment Services users who work in backoffice at the head office in Paris.

We are looking for a Technical Leader Support Engineer to work within our Dev application support team. As a part of this team, you will be expected to develop technical and functional knowledge and handle support for applications and batchs, to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups.

MIssions

• Deploy the Company’s strategy at its department level and participate in the development of its business development plans
• Develop and evaluate employees' skills
• Support employees so that they are involved in their professional career.
• Anticipate business developments and prepare employees for them.
• Promote communication based on constructive feedback at the individual and collective level.
• In response to questions: clarify, illustrate the possibilities for development and/or needs for skills development and/or direct the employee to the appropriate contacts
• Anticipate, define and implement changes in the organization of the activity within the company:
•  Create the optimal conditions for defining and implementing changes: involve employees, communicate, support, train
• Propose methods for integrating changes in the activity of the service concerned to promote their consideration
• Appropriate and relay upward, downward and transversal communication.
• Promote exchanges within his entity and within the company
• Ensure close proximity to employees, top-down communication as part of the deployment of key Company topics (decisions, group info, customer info, etc.) In order to ensure that the hierarchy is aware of any operational difficulties.
• Organize and facilitate daily the activity of his entity and its interactions with the company:
• Implement and facilitate a continuous improvement process.
• Provide business reporting and forecasting.

• Contribute to budget construction, monitoring and risk monitoring. o Operate in synergies and promote cooperation with other entities of the company within the scope of budgetary responsibility

In terms of its service

• Support employees in decision-making and operational practice to guarantee and